Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

chuck gave this product an overall rating of 5 / 5

quick and super value for money

Just out of the blue I went to Aviva for a car insurance quote and I was pleasantly surprised by the speed and value for money of their quote, It helped that I had a life assurance policy with them with gave me a healthy discount. It was all handled very efficiently and I would recommended Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chuck

DisappointedDave gave this product an overall rating of 4 / 5

Buyer Beware!

I obtained an on-line quote and saved it for a few days while I looked at other options. The system told me my quote was valid for 30 days. But when I decided to proceed with Aviva I varied one of the minor details (breakdown cover). To my surprise the cost of the base comprehensive cover went up! Aviva told me the 30 day commitment relates only to unchanged quotes. Beware!!

I would recommend Aviva to a friend

By:
Gender:
Male

DisappointedDave

suttybowler gave this product an overall rating of 4 / 5

Very easy to deal with job done very quickly

Just bought car insurance from Aviva with the same cover as my previous insurer but cheaper so I am very pleased, My wife and myself have no driving convictions so very pleased with the cost of insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

suttybowler

LeoLady gave this product an overall rating of 5 / 5

Excellent Customer relations

I recently changed my Car Insurance to Aviva from another company as they offered the same cover for a much better price and shortly after had an incident in a car park which left my car with minor damage. On calling to notify them about this incident the operator who answered was both very polite and friendlyand dealt with everything very efficiently

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LeoLady

Terminator247 gave this product an overall rating of 5 / 5

Competitive Quote

I recently scoured the insurance search engines but was unable to find anything to match the quote from Aviva.Save yourself time and hassle,go direct!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Terminator247

Disappointed gave this product an overall rating of 3 / 5

Disapppointed

I have been with Aviva for several years now with five vans insured, and have found the service and prices very good, but I was recently very disappointed with the service when I insured one more van with them. The website was not functioning properly (and a message on screen told me so), and I had to arrange it over the phone. I was told that if I signed up online there would be a 20 per cent discount, and when I explained my problems the member of staff said that if I tried again and could not do it, I could phone back to arrange and still get the discount, which is fair. However, the website still was not working properly, so I phoned to arrange. This time I was told that even though the problem was with Aviva's website, and despite already having a substantial amount of insureance with them, they would not give me the discount. I needed the cover immediately, so had no choice, and it cost me the discount, which was three figures. A black mark on a generally good record.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Hi Martin, I am sorry to see your review - I've just emailed you for further details in order to investigate this. Thanks

Rich, Aviva Social Media Team

Disappointed

SpenceS gave this product an overall rating of 4 / 5

Efficient and Reasonable

Comparing quotes and then buying was straightforward. What caught me out was lack of knowledge about NCD Perhaps a straightforward question such as are you already insured on a car might have helped the confusion later. I didn’t know you can only have NCD on one car.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SpenceS

mike gave this product an overall rating of 4 / 5

been with another company for years. bought a newer smaller car and premium almost doubled would never trust an over 50 site again.

Best online deal I could find, my daughter in law worked for Aviva and highly recommended them.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

mike

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