Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Albert gave this product an overall rating of 5 / 5

Extremely easy to deal with

Webside really easy to navigate. Wide choice of related add- ons to policy. Competetive pricing. Everything set up for the start date with no quiries.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Albert

Blackburnian gave this product an overall rating of 5 / 5

On the road with Aviva

The initial renewal of my car insurance policy and the subsequent change to another vehicle was both straightforward and seamless. The whole transaction took place online and through my Aviva account I am able to gain access to my policy and scrutinise my documentation at any time. The whole process took minutes and is worry free.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blackburnian

Reni gave this product an overall rating of 5 / 5

Cheap (and an amazing aftercare)

I decided to go back because of the price they gave me, not because it was slightly cheaper, but INCREDIBLY less than the nearest competitor. Furthermore, i have experienced first hand how they deal with you when you have had an accident; from the bottom of my heart i cannot thank you enough for helping me out as much as you did. thank you aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Reni

Mole gave this product an overall rating of 4 / 5

Very helpful when arranging car insurance

Car insurance very pleased with price and customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mole

Bawa gave this product an overall rating of 5 / 5

Excellent Customer Services

One of the best advice & Services as Aviva themselve rectifying my no claim bonus mistake and reduce my insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bawa

Clive gave this product an overall rating of 4 / 5

Customers service

Good customer service and quick to help you with any queries that you need

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Clive

Cliff gave this product an overall rating of 5 / 5

Ease of application.

Had dealings with Aviva and was impressed with their service regarding another issue. Their quote was excellent hence the change of provider for my insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cliff

M4TT gave this product an overall rating of 1 / 5

M4TT

Being a current Aviva customer for over 2years I wanted to transfer vehicles, so had a quotation to do so. When looking to purchase and change the vehicle I called Aviva to do so. Mike checked all appropriate transfer etc but informed me of an admin fee so advised me to accept it online. In doing so the price had increased per month as the date had expired despite it saying available to purchase. The price then increased significantly. Despite the above I purchased the Insurance as couldn’t be doing with the hassle of going through the process again!! 3 days later I received an email of need to send no claims proof. I was most confused as Aviva have record of this?! Upon checking my policy my insurance from my previous vehicle had not been transferred but infact had 2 policies out. After calling and explaining this issue was sorted however I feel it would have been cheaper to have paid the admin fee on the phone and saved myself money per month on an increased premium!!!

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi Matt. I'm sorry the process online to change the vehicle was unclear in this instance. If you need any help going forward we have a livechat team available within MyAviva, or you can email us on social@aviva.com Thanks

Katie, Aviva Online Team

M4TT

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