Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Chas gave this product an overall rating of 4 / 5

Easy website

Dual car insurance was easy to obtain via the web site and the questions easy to access with maximum linking to other site eg DVLT

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chas

Pete gave this product an overall rating of 4 / 5

Insurance

Easy to do very competitive against the so called money savers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Pete

Nick gave this product an overall rating of 2 / 5

catch-22

I telephoned for a quote. I was promised that the details would be emailed to me. When no email had arrived after 36 hours, I telephoned again. Apparently the request to email only works once and couldn't be supplemented by a postal quote. I was advised to obtain a quote on the website. The quote on the website was more expensive despite being, as far as I could tell, for an identical cover. Absurd!

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
1 / 5

Hi there, I'm sorry to see your review, so we can assist you further, please contact us via our social media pages and we'll be able to look into this for you. Thanks

Nat, Social Media

Nick

jess gave this product an overall rating of 1 / 5

i was told to find out the insurance company of the other vehicle after I gave them the vehicle car registration to the agent.

asking for help to claim against the insurance of a vehicle who caused damage to my vehicle a case of hit & run where I was able to provide the other vehicle registration.

By:
Gender:
Male
Age:
65 or over
Ease of claims process
1 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

jess

Lucaldo gave this product an overall rating of 5 / 5

Easy

It was my first time buying motor insurance from Aviva and I found the process straight forward. The price was very competitive. We have other products ftom Aviva that we are also happy with.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lucaldo

NickT gave this product an overall rating of 5 / 5

Quick quote and insurance setup

Took a few clicks and I had my new vehicle insured at a better price than quoted by my existing insurer. Previously had policies with aviva so maybe needed to be asked less questions by the web quoting system but many insurers take too long and ask you questions they already have the answers to. Aviva's web quote and policy setup system is brilliant. Quote, accept and there's the policy - ready to use. It's something I've always liked about the aviva system. The speed, simplicity and importantly the price made it a simple decision.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NickT

JWJO gave this product an overall rating of 4 / 5

Good product, Support average

I recently purchased motor insurance and as I have other Aviva products should be able to view all of them on “My Aviva” despite this being three weeks ago and two calls to the Help Desk I still do not have visibility of my motor insurance on-line. I realise that these are difficult times but would hope for a better level of service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

JWJO

andy gave this product an overall rating of 5 / 5

Good value

Car insurance -good web site, easy to use, price was competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

andy

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