Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

TheBemptonPuffin gave this product an overall rating of 5 / 5

Excellent service

The on-line service for accessing motor insurance was so easy to follow unlike many of the so called comparison sites. A very speedy site ,simple instructions and quick results. Quote far cheaper than all the others I tried and very quick forwarding of the relevant documentation

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheBemptonPuffin

Ladybugblue gave this product an overall rating of 5 / 5

Easy to renew online

I renewed my car insurance, and it was over 60% cheaper than previously, easy to do online, no fat thing about with calling someone after you have spent half an hour filling in an online form… Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ladybugblue

Al11 gave this product an overall rating of 5 / 5

Great Service

Had prompt response to query and Insurance in place at good price shortly thereafter.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Al11

ossettterrior gave this product an overall rating of 5 / 5

Very easy to organise and great value

Car insurance renewal really easy to navigate the quote and lots of short cuts eg d lic upload. Quote saved significant amount. Afterwards everything via email. Straight forward

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ossettterrior

Mladen gave this product an overall rating of 5 / 5

Aviva is a secure insurance

I am very pleased with Aviva that insures my car and road safety

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mladen

Garry gave this product an overall rating of 5 / 5

Car insurance

Car insurance. No sales pressure, prompt quote which included all agreed cover, patient Avila rep and saved me money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Garry

Juls gave this product an overall rating of 3 / 5

Me- Julie

Considering this is my first time with you, I’m impressed so far, thank you. Kind regards.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Juls

PressburyLad gave this product an overall rating of 5 / 5

Excellent Service

We previously had our House and Contents Insurance with Aviva. This February we also moved our Car Insurance to Aviva. The price more than matched our previous motor policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PressburyLad

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