Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

Notts gave this product an overall rating of 5 / 5

Simple to use

Easy to use and a fair price. Questions answered promptly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Notts

Gazza gave this product an overall rating of 5 / 5

Great customer service team

I have just bought motor insurance of Aviva and I wanted to say I'm very happy with the overall experience I had I got a quote on line and then rung them to confirm and they were very helpful would recommend to others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gazza

Fredrik gave this product an overall rating of 4 / 5

Renewal car policy

Renewed a car policy directly with Aviva instead of via broker, thereby saving half

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Fredrik

Itwasthemostcompetitive gave this product an overall rating of 5 / 5

Ease of applying for a new car insurance

I went on line and used the usual agents who advertise on T.V. and I did not find them cheap at all and there were too many "Ad ons" which made them very uncompetitive so chose Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Itwasthemostcompetitive

flichobay gave this product an overall rating of 1 / 5

abysmal cover

I tried to ensure a second car for myself. My partner has a car and we are jointly insured for that vehicle. I have had, and insured a motorhome with Saga, which I sold in 2017. I wanted to ensure the new car with Aviva as my partners car is insured with Aviva. Aviva would not accept my NCD, no claims discount, under any circumstances. I had proof of 8 years NCD with Saga which I sent to Aviva. This was rejected due to the one year gap in cover. Aviva would not accept my NCD with Aviva either! I cancelled my cover with aviva and returned to Saga - no problems, no drama. Cover ad NCD accepted without question. To the best of my memory, I have not made a claim on an Insurance policy for, at least 40 years, possibly 50. I would like, but unfortunately do not expect better treatment.

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

I'm sorry to see this happened and would like to investigate. I have emailed you for further information and when we receive your reply we will try to understand why your NCD was not acceptable and provide any appropriate feedback to the people you spoke to in an attempt to stop this happening again

Dave, Aviva Online Team

flichobay

Piggyman gave this product an overall rating of 4 / 5

Quick and easy

Car Insurance online not much time to faff about this was just the right time to arrange.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Piggyman

Tbone gave this product an overall rating of 5 / 5

Great website

Car insurance the easy way. Journey could be simpler but so much better than the comparison sites!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Tbone

Natch gave this product an overall rating of 5 / 5

Car insurance

Easy to do and spoke to someone on the phone and great customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Natch

Back to top