Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Charlie gave this product an overall rating of 4 / 5

Very user friendly service

A car insurance policy. Been in Portugal on and off for the last 12 years so my car insurance was through a Gibraltar company who offered European cover on an English registered car. My 8 years no claims was obviously with them. Now back in the U.K. so needed a new policy on a new car. Lots of U.K. insurance companies will not accept this NCD but Aviva do. The price quoted was also reasonable.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Charlie

Inky gave this product an overall rating of 4 / 5

Helpful and profesional service

Purchased car insurance because it was a more competitive price than my renewal offer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Inky

Marian gave this product an overall rating of 5 / 5

Easy access and transfer

Fully comprehensive car insurance..In comparison to other companies excellent value. Also being a customer I received 20 per cent discount.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marian

jimmy gave this product an overall rating of 3 / 5

simple & quick action

quite quick action to review & launch my motor insurance policy. rather than getting unnecessary but time consuming details, Aviva provide simple procedure however, it is better if Aviva can really give big discount for royal customer to use different Aviva services rather than letting customer to search in market

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Hi, if you log in to your online MyAviva account you will see discounts of up to 20% on some additional policies with ourselves because you already have an existing policy. This is on top of any online discount as well so hopefully we can help save you some money on additional policies in the future

Dave, Aviva Online Team

jimmy

Syam gave this product an overall rating of 5 / 5

Long waiting...But Great customer service resolved NCD issue even though I am cancelling the policy.

I was looking to cancel my car insurance. There is no way to do it online or on the mobile app etc. The only way is to contact the call center. And it takes a long time for a response. However the agent has provided Great customer service. Apart from cancelling he went on an extra mile to resolve long pending NCD years issue.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Syam

skiman gave this product an overall rating of 5 / 5

Van insurance

Great service- knowledgeable and friendly staff. Insured my van for less than half the renewal quote from previous insurers who treated me shoddily after my first claim in nearly twenty years of custom with them.

I would recommend Aviva to a friend

By:
Age:
45 to 54
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

skiman

Sammy gave this product an overall rating of 5 / 5

Good service

Bought travel and car insurance. Best quote I got and was miles cheaper than any other company. was recommended to me by a friend who works for aviva in a different department. Very easy and straight forward to use their website. Good customer service when I called to purchase my insurance was polite and friendly also got discount because I have multiple Insurance with them which was good. Also recommend getting the my aviva app if you purchase Insurance with aviva as there are lots more discounts you can get on other insurance quotes.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sammy

Jamshed gave this product an overall rating of 4 / 5

Good Service

I bought Car Insurance for a year. It is expensive but money well spent as I think it is a trusted and reliable company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Jamshed

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