Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Inky gave this product an overall rating of
Helpful and profesional service
17/04/2018
Purchased car insurance because it was a more competitive price than my renewal offer.
I would recommend Aviva to a friend
- By:
- Inky
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Inky
Marian gave this product an overall rating of
Easy access and transfer
17/04/2018
Fully comprehensive car insurance..In comparison to other companies excellent value. Also being a customer I received 20 per cent discount.
I would recommend Aviva to a friend
- By:
- Marian
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Marian
jimmy gave this product an overall rating of
simple & quick action
17/04/2018
quite quick action to review & launch my motor insurance policy. rather than getting unnecessary but time consuming details, Aviva provide simple procedure however, it is better if Aviva can really give big discount for royal customer to use different Aviva services rather than letting customer to search in market
I would recommend Aviva to a friend
- By:
- jimmy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Hi, if you log in to your online MyAviva account you will see discounts of up to 20% on some additional policies with ourselves because you already have an existing policy. This is on top of any online discount as well so hopefully we can help save you some money on additional policies in the future
Dave, Aviva Online Team
jimmy
Syam gave this product an overall rating of
Long waiting...But Great customer service resolved NCD issue even though I am cancelling the policy.
17/04/2018
I was looking to cancel my car insurance. There is no way to do it online or on the mobile app etc. The only way is to contact the call center. And it takes a long time for a response. However the agent has provided Great customer service. Apart from cancelling he went on an extra mile to resolve long pending NCD years issue.
I would recommend Aviva to a friend
- By:
- Syam
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Syam
skiman gave this product an overall rating of
Van insurance
17/04/2018
Great service- knowledgeable and friendly staff. Insured my van for less than half the renewal quote from previous insurers who treated me shoddily after my first claim in nearly twenty years of custom with them.
I would recommend Aviva to a friend
- By:
- skiman
- Age:
- 45 to 54
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
skiman
Sammy gave this product an overall rating of
Good service
16/04/2018
Bought travel and car insurance. Best quote I got and was miles cheaper than any other company. was recommended to me by a friend who works for aviva in a different department. Very easy and straight forward to use their website. Good customer service when I called to purchase my insurance was polite and friendly also got discount because I have multiple Insurance with them which was good. Also recommend getting the my aviva app if you purchase Insurance with aviva as there are lots more discounts you can get on other insurance quotes.
I would recommend Aviva to a friend
- By:
- Sammy
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sammy
Jamshed gave this product an overall rating of
Good Service
16/04/2018
I bought Car Insurance for a year. It is expensive but money well spent as I think it is a trusted and reliable company.
I would recommend Aviva to a friend
- By:
- Jamshed
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Jamshed
Tibby gave this product an overall rating of
Internet quote
16/04/2018
Purchased motor insurance with very easy to understand instruction on filling out the quote form. Very quick with the quote price, and easy to purchase. Then print your insurance schedule out.
I would recommend Aviva to a friend
- By:
- Tibby
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tibby