Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Chris gave this product an overall rating of 5 / 5

Very helpful and easy to contact! Love the app too

Went through ‘top cashback back’ website and received 60 quid back on my car policy and 50 quid back on my house insurance! Car policy was very reasonable and covers me and my Wife. The App shows all my Aviva policies with a few clicks. Would defo recommend to family and friends!! Thanks Aviva!

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chris

ricky5 gave this product an overall rating of 5 / 5

great service

i bought car insurance in november 2017 first time i had used aviva because they are a lot cheaper than the last company i had used for the last 14yrs, i had a car smash in march 2018 which was not my fault my car was written off i got in touch with aviva there customer service was second to none within less than 7 days the money for my car was in my account they had made me an offer which i was happy with and allowed me to get back on the road i was more than impressed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ricky5

Geogeorge gave this product an overall rating of 4 / 5

Easy process

Fully comprehensive car insurance Easy process to follow and good value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Geogeorge

Albert gave this product an overall rating of 4 / 5

Car Insurance

Info on Website was very good and clear - not the cheapest quote I got but felt confident that all bases were covered

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Albert

Cheesenchive gave this product an overall rating of 3 / 5

great price , ignorant staff

Difficult to review a motor insurance policy thats only one day old but was really good value, even better than unknown insurers on the comparison websites. Sadly let down by staff who refuse to accept I have more than 9 years of NCD, despite my renewal quote confirming this.

By:
Gender:
Female
Age:
45 to 54

Thank you for your review. I shall email you shortly to request some further information about this so I can investigate further for you. Thanks

Rich, Aviva Social Media Team

Cheesenchive

mowerman gave this product an overall rating of 5 / 5

Ease of website navigation

I found the whole experience very easy from completing the application form and getting acceptance from Aviva. None of the difficult questions that some other insurance providers insist on asking. Full marks to Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

mowerman

Victor gave this product an overall rating of 4 / 5

Renewing with different company

I have purchased a dual car policy which I found cheaper than previous company for the same fully comp insurance. No contest!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Victor

Jimbob gave this product an overall rating of 5 / 5

My insurance

I bought car insurance for my new BMW X3 to start on a certain date. But I was informed that the vehicle was not going to be ready for that date. No problem said Aviva well postpone it till the car is ready. Thank you Aviva. They were the lowest quote I got with 5 star features. Even lower than any quote on all the price comparison sites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimbob

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