Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

George gave this product an overall rating of 5 / 5

Great customer services

I have bought insurance policy from Aviva. I am very happy with the price and customer service .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

George

Lindy gave this product an overall rating of 5 / 5

Excellent service.

Car insurance good price easy to buy. I made a mistake with grandsons name. Contacted live chat. It was altered immediately. Friendly service

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lindy

CJ2010 gave this product an overall rating of 4 / 5

Happy with our price and Really great customer service

Multi car policy. Easy online quote. Clean terms of policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

CJ2010

Legs gave this product an overall rating of 4 / 5

System error

I am unable to log in to the system. It says it doesn’t recognise my email I’d, yet the whole process of purchase was done online and via email. The policy, price fine. Process of making the application also fine.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Hi, I'm sorry you had issues. I can see you have now contacted us and everything is resolved with your online account. I'm glad we could get it sorted for you

Dave, Aviva Online Team

Legs

Coco gave this product an overall rating of 5 / 5

Great premium

The same cover but a big saving on previous insurer's renewal quote. Easy to switch.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Coco

A customer gave this product an overall rating of 5 / 5

Great service

I changed my car insurance to avvia as we were saving a lot of money than sticking to my old Renewal.

I would recommend Aviva to a friend

Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RAMUKBA gave this product an overall rating of 4 / 5

GOOD SERVIECE

CAR INSURANCE AND THE RESOLUTION WAS QUICK. HOWEVER THE PREMIUM WENT HIGH

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

RAMUKBA

baggieboy01 gave this product an overall rating of 5 / 5

Quick easy and no hassle

I took out my 1st time policy on line. It was simple, straight forward and hassle free. I really like the website and it appears very professional! I also like having my documents electronically and I don't have unwanted post and paperwork that needs filing. I hope Aviva can keep the renewal price low

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

baggieboy01

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