Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Lizzy6 gave this product an overall rating of 5 / 5

Good service good temperature

Motor insurance good price helpful team. Would recmoment.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lizzy6

nickname gave this product an overall rating of 1 / 5

customer service very poor

car insurance, very bad customer service. even reviews are dictated to own model, not suitable and free to choose for custom.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
2 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

I'm sorry to see this and have emailed you asking for details on what has happened so we can look to resolve this for you and to improve our services going forward

Dave, Aviva Online Team

nickname

Tottenham gave this product an overall rating of 5 / 5

English and straightforward

I bought car insurance on a second car plus for every policy you have with Aviva you get a big discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tottenham

Bardy gave this product an overall rating of 4 / 5

Motor insurance

Recently my motor insurance came up for renewal - as well as great service, Aviva offered more cover than my previous provider for less premium. Very pleased

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bardy

Nick gave this product an overall rating of 5 / 5

All good so far

Great price as I already had insurance with Aviva, I got 20 percent discount

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

Ajhh gave this product an overall rating of 5 / 5

Great customer service

Car insurance easy purchase and great customer service 5 ⭐️

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ajhh

jonah gave this product an overall rating of 5 / 5

great customer service

i bought car insurance very good service a pleasure to deal with staff and made sure every thing was in place before the deal was done

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jonah

Icepick99 gave this product an overall rating of 5 / 5

Great Quote

After being with another company for a number of years I got tired of the annual renewal fee just increasing way beyond the level of inflation. The Aviva quote came in at half the cost for the same cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Icepick99

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