Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Lizzy6 gave this product an overall rating of
Good service good temperature
13/04/2018
Motor insurance good price helpful team. Would recmoment.
I would recommend Aviva to a friend
- By:
- Lizzy6
- Gender:
- Female
- Age:
- 65 or over
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Lizzy6
nickname gave this product an overall rating of
customer service very poor
13/04/2018
car insurance, very bad customer service. even reviews are dictated to own model, not suitable and free to choose for custom.
- By:
- nickname
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 2 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
I'm sorry to see this and have emailed you asking for details on what has happened so we can look to resolve this for you and to improve our services going forward
Dave, Aviva Online Team
nickname
Tottenham gave this product an overall rating of
English and straightforward
13/04/2018
I bought car insurance on a second car plus for every policy you have with Aviva you get a big discount.
I would recommend Aviva to a friend
- By:
- Tottenham
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tottenham
Bardy gave this product an overall rating of
Motor insurance
13/04/2018
Recently my motor insurance came up for renewal - as well as great service, Aviva offered more cover than my previous provider for less premium. Very pleased
I would recommend Aviva to a friend
- By:
- Bardy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Bardy
Nick gave this product an overall rating of
All good so far
12/04/2018
Great price as I already had insurance with Aviva, I got 20 percent discount
I would recommend Aviva to a friend
- By:
- Nick
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nick
Ajhh gave this product an overall rating of
Great customer service
12/04/2018
Car insurance easy purchase and great customer service 5 ⭐️
I would recommend Aviva to a friend
- By:
- Ajhh
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ajhh
jonah gave this product an overall rating of
great customer service
12/04/2018
i bought car insurance very good service a pleasure to deal with staff and made sure every thing was in place before the deal was done
I would recommend Aviva to a friend
- By:
- jonah
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
jonah
Icepick99 gave this product an overall rating of
Great Quote
12/04/2018
After being with another company for a number of years I got tired of the annual renewal fee just increasing way beyond the level of inflation. The Aviva quote came in at half the cost for the same cover.
I would recommend Aviva to a friend
- By:
- Icepick99
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Icepick99