Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

MarkB gave this product an overall rating of 4 / 5

Customer service a little inconsistent

I applied for a quote online and then discussed the quote twice. The 1st Lady I spoke to was excellent, she so helpful and nothing was too much trouble. The 2nd lady I spoke to was a lot less helpful,infact it felt very transactional.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

I'm sorry the second agent you spoke to made you feel that way. We will review the call with our team and ask them to provide any appropriate feedback. Hopefully we will be able to improve on this next time you call.

Dave, Aviva Online Team

MarkB

Tomo gave this product an overall rating of 5 / 5

Nice n Easy

Got my car insurance, bought on line ,very easy transaction,straight forward with no hassle whatsoever.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tomo

kayem gave this product an overall rating of 3 / 5

car insurance

car insurance at a competitive price but the follow up service on my Aviva was terrible impossible to read or understand with pages printed over and on top of previous pages not good enough.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

I'm sorry to see this. We have now fixed the error and everything should be working. If you still have issues please don't hesitate to contact our customer services team

Dave, Aviva Online Team

kayem

silverwing gave this product an overall rating of 5 / 5

Great service

Multicar policy saved lots of money, very helpful agent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

silverwing

Bigmac gave this product an overall rating of 5 / 5

Good Price

Good price helpful customer service easy to use online account my avaia

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Bigmac

spyros gave this product an overall rating of 3 / 5

quote

i am not totally happy as i am customer of aviva and you charged me about 300 pounds per year more with the car i bought and is older and smaller than the one i had

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

I'm sorry you feel that way. There are a lot of things that can effect a premium not just the vehicle, and a smaller engine or older car does not always guarantee a cheaper premium. You can find out more about our rating factors here ➡ http://bit.ly/2Eo1z41 I hope that helps explain things a little better for you

Dave, Aviva Online Team

spyros

WinniethePooh gave this product an overall rating of 5 / 5

Very pleased

I bought my car insurance from Aviva because the price was very competitive and gave excellent cover. A very easy experience to get a quote online. I spoke to a young lady at Aviva before purchasing who was very helpful and then went on to purchase the insurance. I have insured with Aviva before and have found them very good but have never had to make a claim.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

WinniethePooh

Doddy gave this product an overall rating of 5 / 5

Customer service

Car insurance with discount for being an Aviva shareholder. Good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Doddy

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