Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Charlie gave this product an overall rating of 4 / 5

Great customer service

Bought my home and car insurance so much easier all in one place and saving lots of shillings

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Charlie

razza gave this product an overall rating of 4 / 5

customer service

efficient, included everything I was looking for in a clear and concise way. Good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

razza

Picker gave this product an overall rating of 4 / 5

Important easy to use

Van insurance best buy And quick way of doing business with no problems

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Picker

Quickandeasytobuy gave this product an overall rating of 5 / 5

Great company

I bought car insurance because it was alot cheaper than other companies

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Quickandeasytobuy

Unhappy1 gave this product an overall rating of 1 / 5

Very unhappy

To start you were the cheapest so thanks for that. However, I was quoted a price and i called to go ahead, I was informed because I made a mistake with my address but 4DOORS, YES 4 DOORS. THE PRICE changed massively, and there was nothing you's could do??!! THEN, the same sales person told me i could use 2 no claims( one from company car and another from personal) I was told on my account I had till the 5th of may to provide my no claims which is fine and fair, I was waiting for my other no claims form my company, but uploaded my personal one, I then had an email saying you will cancel my policy if I don't pay a fine for not having the correct no claims. I called and was then informed that you could not use 2 no claims in one insurance. This has created a horrible experience and a real shame.

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to see that you have had a bad experience with us when having your No Claims Discount verified. I would like to look in to this for you and have sent you an email to gather more information. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Unhappy1

Ljayne gave this product an overall rating of 5 / 5

Competitive price and knowledgeable friendly staff

Car insurance purchased. Competitive price. Covered all my needs. Friendly helpful and knowledgeable staff. Great service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ljayne

GraJohn gave this product an overall rating of 5 / 5

Good Value and User Friendly

We found the prices offered for the cover available was excellent but more importantly the website is very user friendly and all of the relevant information is clearly written

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GraJohn

Szabi gave this product an overall rating of 5 / 5

Excelent !!!

...excelent insurance !!! ...excelent costumer service !!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Szabi

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