Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

ganon123 gave this product an overall rating of 5 / 5

good price

I bought my car insurance and was a good price. I did a price comparison first as I always do.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ganon123

Kazza gave this product an overall rating of 5 / 5

Great customer service great price

Phone answered really quick Great customer service Insurance set up nice and quick and a fab price.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazza

laurie gave this product an overall rating of 5 / 5

Great customer service

Got a quote from my previous insurer for my car with a totally ridiculous amount, contacted AVIVA, got through to customer services almost immediately, saved a bundle, got sorted straight away. Excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

laurie

Gerry gave this product an overall rating of 5 / 5

Okie Dokey company

Car insurance cheaper great monthly terms. Would recommend to anyone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Gerry

Shaz gave this product an overall rating of 5 / 5

Great friendly service

I purchased a car insurance renewal as I could not get a better deal or better service than I have had from Aviva. I’ve had a pension from Aviva as well and am very pleased with both policy’s that I have got. Thanks for the friendly, helpful & excellent service I always receive .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shaz

AdamQ gave this product an overall rating of 5 / 5

Great Service

I purchased car insurance and it was straight forward, easy and catered to my needs. It was much cheaper than other quotes I received and provided similar if not better cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

AdamQ

McDag gave this product an overall rating of 5 / 5

Service

I have purchased both home and car insurance and the process has been easy, reasonably inexpensive and staff have been very helpful

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

McDag

Pedro gave this product an overall rating of 5 / 5

Dead easy to follow site. Went thru Compare the Market,got a quote,then went direct for a cheaper price.

Motor insurance. It was dead easy-even for an old gimmer like me.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pedro

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