Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

RAW1 gave this product an overall rating of 5 / 5

Great Service

Quick and easy to sort out over the phone once I had completed a quote online. Great service and cheapest by a mile!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RAW1

Gtaff gave this product an overall rating of 5 / 5

Great customer service with excellent on line follow up

Vehicle insurance with no claims bonus protection, very quick and easy process. Well done Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gtaff

KevC gave this product an overall rating of 5 / 5

Perfect Service

I bought car insurance, but was asked for proof of No Claims Discount. I phoned Aviva and received the best ever service from the person who answered. His name was Matt. He took over completely, got in touch with my previous provider, organised a three-way phone call, and sorted everything out without my having to raise a finger. Excellent service - he deserves a pay rise. Thank you, Matt.

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KevC

rich gave this product an overall rating of 1 / 5

Terrible company

Totally useless in handling requests regarding pension. All operations take them weeks. Pension funds which interest me unavailable.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

Hi Rich. I'm really sorry to hear this. We'd love to look into this for you. Please contact us on our social media pages @AvivaUK or telephone us on 0800 068 6800. Kind regards, Jake Aviva Web Team

Jake, Web Team

rich

chezza gave this product an overall rating of 5 / 5

quick and easy

I bought motor insurance, and am a student. My previous insurer quoted me over 400 pounds, so shopping around saved me 200 pounds. The website is quick and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

chezza

Abdul gave this product an overall rating of 5 / 5

Great customer service

I have been with aviva for over 8 years and always happy with service . It would be great if the chat is available to contact aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Abdul

jm63 gave this product an overall rating of 2 / 5

took my payment too soon

my motor policy was expiring on 2nd jan 2021. On 8th december I got some quotes from aviva and agreed to open a policy with them from 2nd jan. I did not expect them to take the money from my card so early on 8th December for a january commencement. I still have not received any documents as of 28th december so why take my money early ?

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Hi there, I'm sorry to see your review, the payment would go out within 48 hours and it should specify this before setting the policy up. So we can check your documents, could you please contact us via our social media pages with your full name and policy number and we'll be able to look into this for you. Thanks

Nat, Social media team

jm63

Patricia gave this product an overall rating of 5 / 5

Excellent cover at a great price

I bought car insurance. It was easy to get a quote online and very simple to set it. Competitive prices with the type of cover I was looking for.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Patricia

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