Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
RAW1 gave this product an overall rating of
Great Service
03/01/2021
Quick and easy to sort out over the phone once I had completed a quote online. Great service and cheapest by a mile!
I would recommend Aviva to a friend
- By:
- RAW1
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RAW1
Gtaff gave this product an overall rating of
Great customer service with excellent on line follow up
02/01/2021
Vehicle insurance with no claims bonus protection, very quick and easy process. Well done Aviva
I would recommend Aviva to a friend
- By:
- Gtaff
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Gtaff
KevC gave this product an overall rating of
Perfect Service
01/01/2021
I bought car insurance, but was asked for proof of No Claims Discount. I phoned Aviva and received the best ever service from the person who answered. His name was Matt. He took over completely, got in touch with my previous provider, organised a three-way phone call, and sorted everything out without my having to raise a finger. Excellent service - he deserves a pay rise. Thank you, Matt.
I would recommend Aviva to a friend
- By:
- KevC
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
KevC
rich gave this product an overall rating of
Terrible company
31/12/2020
Totally useless in handling requests regarding pension. All operations take them weeks. Pension funds which interest me unavailable.
- By:
- rich
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Hi Rich. I'm really sorry to hear this. We'd love to look into this for you. Please contact us on our social media pages @AvivaUK or telephone us on 0800 068 6800. Kind regards, Jake Aviva Web Team
Jake, Web Team
rich
chezza gave this product an overall rating of
quick and easy
31/12/2020
I bought motor insurance, and am a student. My previous insurer quoted me over 400 pounds, so shopping around saved me 200 pounds. The website is quick and easy to use.
I would recommend Aviva to a friend
- By:
- chezza
- Gender:
- Female
- Age:
- 35 to 44
chezza
Abdul gave this product an overall rating of
Great customer service
30/12/2020
I have been with aviva for over 8 years and always happy with service . It would be great if the chat is available to contact aviva.
I would recommend Aviva to a friend
- By:
- Abdul
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Abdul
jm63 gave this product an overall rating of
took my payment too soon
29/12/2020
my motor policy was expiring on 2nd jan 2021. On 8th december I got some quotes from aviva and agreed to open a policy with them from 2nd jan. I did not expect them to take the money from my card so early on 8th December for a january commencement. I still have not received any documents as of 28th december so why take my money early ?
I would recommend Aviva to a friend
- By:
- jm63
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 2 / 5
Hi there, I'm sorry to see your review, the payment would go out within 48 hours and it should specify this before setting the policy up. So we can check your documents, could you please contact us via our social media pages with your full name and policy number and we'll be able to look into this for you. Thanks
Nat, Social media team
jm63
Patricia gave this product an overall rating of
Excellent cover at a great price
29/12/2020
I bought car insurance. It was easy to get a quote online and very simple to set it. Competitive prices with the type of cover I was looking for.
I would recommend Aviva to a friend
- By:
- Patricia
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Patricia