Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

Craigos gave this product an overall rating of 5 / 5

Efficient and competitive

The online process was easy to understand. I felt I was purchasing a quality policy from a well respected provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Craigos

Jesse gave this product an overall rating of 5 / 5

Efficient, clear, quick and the best website service available

Personal business insurance, very clear information, no fuss and the best rates around for a new customer, thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Jesse

Nali gave this product an overall rating of 5 / 5

Quick and easy

I’m quite happy taking the Aviva car insurance, it was very easy and quick, all documents were sent at home on paper and on email.. so very pleased for till now… thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nali

Minty gave this product an overall rating of 5 / 5

Good online insurance quote.

I bought a car insurance online that was easy to do and gave me the insurance I wanted at a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Minty

Tommy gave this product an overall rating of 5 / 5

Great customer service

Bought full comprehensive cover on 2 family cars and chose breakdown cover on 1 only. Compared like for like cover with several other providers and found Aviva way ahead of the pack for (1) quality of cover, and (2) price. I simply had to switch.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tommy

William gave this product an overall rating of 5 / 5

very helpful and easy to understand with a competitive price

multi car insurance for me and my wife was much better deal than my previous insurance company who I had been with for over ten years

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

William

Martin19 gave this product an overall rating of 5 / 5

Excellent and friendly service.

Had a car for a month as part of an insurance claim. Check in was efficient and friendly. Service was great when required throughout the month. Bonus was a brand new car. Hand over at the end was friendly and very efficient. I have no hesitation in recommending Enterprise at Plympton, Devon.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Martin19

KXL1 gave this product an overall rating of 5 / 5

Great price as usual

Best value and one of the few insurers that allows me to not have some features I do not need (European cover / breakdown) at a fair premium. This is my 4th year over 3 different cars with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

KXL1

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