Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

SBatPeterborough gave this product an overall rating of 5 / 5

Very good value for money and better cover

More cover provided than other so called 'competitive priced' companies that were included as standard in the price from Aviva so overall very good value

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SBatPeterborough

Wilsers gave this product an overall rating of 5 / 5

Polite and efficient service.

Motor Insurance, for which I had a satisfactory price and speedy completion of the business.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Wilsers

Jasper gave this product an overall rating of 5 / 5

Excellent online purchase

Having been given a ridiculous renewal quote for car insurance from existing insurers I was delighted to find that because I already have home and contents insurance from Aviva I was given a 20 per cent discount on car insurance quote. Buying the cover via the website was simple and effective. My only grouch is that since I do not own a printer I had to call customer service to ask for a hard copy of insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jasper

Bubble07 gave this product an overall rating of 5 / 5

Great price on a top class policy

Fully comp policy with business use at a price that knocks the competition into a cocked hat! Additional discount on policy for second car - first class.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bubble07

miggles gave this product an overall rating of 5 / 5

Very competitive price

As I have other policies with Aviva, got an online quote for my car insurance which was very competitive and included loyalty discount.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

miggles

OldBill gave this product an overall rating of 4 / 5

Good price and service

I received an online quote and then telephoned the free customer service helpline to verify a couple of questions. I found the whole process very easy and the staff helpful and informative. Knowing that my car will be repaired at an authorised manufactures dealership was important to me and the price was very competitive.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

OldBill

strandmac gave this product an overall rating of 5 / 5

Excellent service

Had trouble obtaining a two car insurance quote online, however obtained excellent phone service from your staff who were most helpful and courteous

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

strandmac

LicklePete gave this product an overall rating of 5 / 5

Great Organisation

Website was easy to navigate and it could not have been easier to get a car insurance quote. Called a customer contact centre to check one thing and then took the policy out, the young lady on the phone was friendly and knowledgeable making the whole process seamless. The cost was better than my renewal quote for comparable cover. I moved my wife’s insurance to Aviva last year and now we are multi car customers!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LicklePete

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