Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
MikeB gave this product an overall rating of
Excellent value from an easy-to-use website
08/04/2018
The motor insurance part of the website is clear, easy-to-use and logical to follow. Confirmations follow swiftly.
I would recommend Aviva to a friend
- By:
- MikeB
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MikeB
riggo gave this product an overall rating of
Easy to use web site
08/04/2018
Very competitive price for car insurance and very user friendly web site.
I would recommend Aviva to a friend
- By:
- riggo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
riggo
Boyd gave this product an overall rating of
Easy to operate and friendly call centre staff
08/04/2018
When I called I was looking at the possibility of Motor Insurance and trying to insure two cars at the same time. I was walked through the process very simply and effortlessly. It was so easy and the quote so good I committed there and then.
I would recommend Aviva to a friend
- By:
- Boyd
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Boyd
DEGG gave this product an overall rating of
Excellent value
08/04/2018
Car insurance. Easy to purchase on line. There doesn’t seem to be any paperwork with on line purchase,but that is not a problem.
I would recommend Aviva to a friend
- By:
- DEGG
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DEGG
dandykim gave this product an overall rating of
first class service very helpful
08/04/2018
followed up on a recommendation relating to car insurance
I would recommend Aviva to a friend
- By:
- dandykim
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dandykim
Journeyman gave this product an overall rating of
Excellent service
07/04/2018
Purchased car insurance from Aviva. It was a hassle free procedure there staff were excellent. No hard sell all facts clearly explained in detail. Most important to me it was much cheaper than my previous insurance company and matched exactly what I had the previous year.
I would recommend Aviva to a friend
- By:
- Journeyman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Journeyman
Den29 gave this product an overall rating of
Sooo easy!
07/04/2018
No problems. Easy to complete the forms. Competitive price. Pleased with policy.
I would recommend Aviva to a friend
- By:
- Den29
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Den29
Torcat gave this product an overall rating of
known and trusted
07/04/2018
Have had car insurance with Aviva but only through well known brokers, I have only just found out about dealing direct, easier and better quote.
I would recommend Aviva to a friend
- By:
- Torcat
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Torcat