Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

riggo gave this product an overall rating of 5 / 5

Easy to use web site

Very competitive price for car insurance and very user friendly web site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

riggo

Boyd gave this product an overall rating of 4 / 5

Easy to operate and friendly call centre staff

When I called I was looking at the possibility of Motor Insurance and trying to insure two cars at the same time. I was walked through the process very simply and effortlessly. It was so easy and the quote so good I committed there and then.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Boyd

DEGG gave this product an overall rating of 5 / 5

Excellent value

Car insurance. Easy to purchase on line. There doesn’t seem to be any paperwork with on line purchase,but that is not a problem.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DEGG

dandykim gave this product an overall rating of 5 / 5

first class service very helpful

followed up on a recommendation relating to car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dandykim

Journeyman gave this product an overall rating of 5 / 5

Excellent service

Purchased car insurance from Aviva. It was a hassle free procedure there staff were excellent. No hard sell all facts clearly explained in detail. Most important to me it was much cheaper than my previous insurance company and matched exactly what I had the previous year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Journeyman

Den29 gave this product an overall rating of 5 / 5

Sooo easy!

No problems. Easy to complete the forms. Competitive price. Pleased with policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Den29

Torcat gave this product an overall rating of 5 / 5

known and trusted

Have had car insurance with Aviva but only through well known brokers, I have only just found out about dealing direct, easier and better quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Torcat

Pops gave this product an overall rating of 1 / 5

Still not received my policy

I bought a car insurance policy wef 6/4/18. I still have not received a copy of the policy or any confirmation that I am actually insured.

By:
Gender:
Male

Thanks for taking the time to provide us with your valued feedback. When setting up new policies, the documents are set to online only, via the MyAviva service, unless requested otherwise. I notice that you have been speaking to our customer service team in regards to your MyAviva account, in the meantime I have emailed you your policy documents.

Mike, Aviva Online Team

Pops

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