Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1747 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Den29 gave this product an overall rating of
Sooo easy!
07/04/2018
No problems. Easy to complete the forms. Competitive price. Pleased with policy.
I would recommend Aviva to a friend
- By:
- Den29
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Den29
Torcat gave this product an overall rating of
known and trusted
07/04/2018
Have had car insurance with Aviva but only through well known brokers, I have only just found out about dealing direct, easier and better quote.
I would recommend Aviva to a friend
- By:
- Torcat
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Torcat
Pops gave this product an overall rating of
Still not received my policy
07/04/2018
I bought a car insurance policy wef 6/4/18. I still have not received a copy of the policy or any confirmation that I am actually insured.
- By:
- Pops
- Gender:
- Male
Thanks for taking the time to provide us with your valued feedback. When setting up new policies, the documents are set to online only, via the MyAviva service, unless requested otherwise. I notice that you have been speaking to our customer service team in regards to your MyAviva account, in the meantime I have emailed you your policy documents.
Mike, Aviva Online Team
Pops
Williamsd gave this product an overall rating of
Wrongly advised on policy
07/04/2018
Received my quote and asked if they could get it lower. I was then told to download the aviva drive app to get between 14-28 percent off, get above 5.1, ring back and discount will be added. After driving 200miles with the app and qualifying for a discount to phones up to be told as I was being tracked by Quidco for cashback offer I wouldn’t receive this discount. It was in my t&cs which I hadn’t received and it was what I was told by advised. The 2nd adviser needs to go back to customer service training. Really disappointed as a new customer.
- By:
- Williamsd
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 1 / 5
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
I'm sorry to see that you're unhappy with the level of service you've received. I have checked on the Quidco website, the T&C's shown prior to clicking on the link state "Cashback is not paid if you receive Aviva Drive App discount". I have arranged for your calls to be listened to and the relevant feedback will be provided to the advisors concerned. Thanks for taking the time to provide us with your feedback.
Mike, Aviva Online Team
Williamsd
shaggyjohn gave this product an overall rating of
great for service
07/04/2018
id just like to say that the service, and advice from AVIVA was brilliant. Though they were not the cheapest the offers were better and more pronounced, very pleasant to talk to and very helpful, and would advise anyone to use them in the future.
I would recommend Aviva to a friend
- By:
- shaggyjohn
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
shaggyjohn
BargainHunter gave this product an overall rating of
So far so good! Not yet started policy!
07/04/2018
Car insurance , easy online buying, saved a few bob by using them, lots of choice of add ons
I would recommend Aviva to a friend
- By:
- BargainHunter
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BargainHunter
Robin gave this product an overall rating of
Great Value and Quality Cover
07/04/2018
I had my renewal from a different insurer and the premium had increased by 24 percent. I reviewed the market through comparison sites as well as directly with Aviva and Aviva were the best value with a 5 Star Defaqto rating.
I would recommend Aviva to a friend
- By:
- Robin
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Robin
Suki gave this product an overall rating of
Good value
07/04/2018
Car insurance good price as had no ncd due to a skid only draw back having to pay 2 months premium at start
I would recommend Aviva to a friend
- By:
- Suki
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Suki