Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Den29 gave this product an overall rating of 5 / 5

Sooo easy!

No problems. Easy to complete the forms. Competitive price. Pleased with policy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Den29

Torcat gave this product an overall rating of 5 / 5

known and trusted

Have had car insurance with Aviva but only through well known brokers, I have only just found out about dealing direct, easier and better quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Torcat

Pops gave this product an overall rating of 1 / 5

Still not received my policy

I bought a car insurance policy wef 6/4/18. I still have not received a copy of the policy or any confirmation that I am actually insured.

By:
Gender:
Male

Thanks for taking the time to provide us with your valued feedback. When setting up new policies, the documents are set to online only, via the MyAviva service, unless requested otherwise. I notice that you have been speaking to our customer service team in regards to your MyAviva account, in the meantime I have emailed you your policy documents.

Mike, Aviva Online Team

Pops

Williamsd gave this product an overall rating of 1 / 5

Wrongly advised on policy

Received my quote and asked if they could get it lower. I was then told to download the aviva drive app to get between 14-28 percent off, get above 5.1, ring back and discount will be added. After driving 200miles with the app and qualifying for a discount to phones up to be told as I was being tracked by Quidco for cashback offer I wouldn’t receive this discount. It was in my t&cs which I hadn’t received and it was what I was told by advised. The 2nd adviser needs to go back to customer service training. Really disappointed as a new customer.

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
1 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

I'm sorry to see that you're unhappy with the level of service you've received. I have checked on the Quidco website, the T&C's shown prior to clicking on the link state "Cashback is not paid if you receive Aviva Drive App discount". I have arranged for your calls to be listened to and the relevant feedback will be provided to the advisors concerned. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Williamsd

shaggyjohn gave this product an overall rating of 5 / 5

great for service

id just like to say that the service, and advice from AVIVA was brilliant. Though they were not the cheapest the offers were better and more pronounced, very pleasant to talk to and very helpful, and would advise anyone to use them in the future.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

shaggyjohn

BargainHunter gave this product an overall rating of 4 / 5

So far so good! Not yet started policy!

Car insurance , easy online buying, saved a few bob by using them, lots of choice of add ons

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BargainHunter

Robin gave this product an overall rating of 5 / 5

Great Value and Quality Cover

I had my renewal from a different insurer and the premium had increased by 24 percent. I reviewed the market through comparison sites as well as directly with Aviva and Aviva were the best value with a 5 Star Defaqto rating.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robin

Suki gave this product an overall rating of 4 / 5

Good value

Car insurance good price as had no ncd due to a skid only draw back having to pay 2 months premium at start

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Suki

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