Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Kramer gave this product an overall rating of 5 / 5

Best on the market

I bought car insurance. I used the app and got discount as a result and already had discount because I had my house Insurance with Aviva too. The result was I saved well on my renewal with another company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kramer

Searcher gave this product an overall rating of 5 / 5

Car insurance

Bought insurance in just a few minutes. Covered in less than 24 hrs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Searcher

Gollfdelys gave this product an overall rating of 4 / 5

Very satisfactory service

Motor car insurance, comprehensive including overseas use and additional personal cover .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Gollfdelys

AndyT gave this product an overall rating of 2 / 5

Customer for 2 years for cars and motorcycles

Last year paid 60 pounds/ monthly for Jeep Patriot diesel 2007. Now paying 95 pounds for Jaguar diesel 2004. Something is not right.

By:
Gender:
Male
Age:
35 to 44

Thanks for you feedback - I have emailed you to see if we can help with anything at all. Thanks,

Rich, Aviva Social Media Team

AndyT

gaz18 gave this product an overall rating of 5 / 5

great service

bought car insurance very reasonable quote compared to other companies,also got a discount on car ins because we also have life insurance with Aviva,very happy,thank you!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

gaz18

Mick gave this product an overall rating of 5 / 5

Easy Internet Procedure

Easy and pleasant action throughout & cost effective.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

Lennie gave this product an overall rating of 5 / 5

Greatful customer

I bought a fully comprehensive insurance policy at an unbeatable price from Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lennie

YoungPaul gave this product an overall rating of 5 / 5

Bargain Lover

A vary good price for my Car Insurance and a very helpful member of Aviva staff.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

YoungPaul

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