Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3451 customer reviews

angelaclaire1 gave this product an overall rating of 5 / 5

Best quote

Bought motor insurance from Aviva for the 3rd. year having found them much better than any found on the websites. Prompt attention was given after a recent claim.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

angelaclaire1

Insuranceguru gave this product an overall rating of 5 / 5

Good alround experience

Contacted many car insurance providers including all the comparison site. Aviva we the must helpful and understanding when progressing through the quotation process, this also resulted in them being those most competitive and as a result I have used them. The after sales has also been great. I highly recommend Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Insuranceguru

oxfordshireman gave this product an overall rating of 4 / 5

Easy does it !

Motor insurance and pensions all completed without hassle.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

oxfordshireman

Bondi gave this product an overall rating of 5 / 5

Worthy!

Beyond it’s popularity, is highly reliable, trustful and best valued for it’s service! Bondi/Bournemouth

I would recommend Aviva to a friend

By:
Gender:
Male

Bondi

Dave gave this product an overall rating of 5 / 5

Very easy to set up

Multi car policy. Very straight forward to set up.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dave

Mrgw gave this product an overall rating of 5 / 5

Nice and easy

I bought car insurance through the online feature. Nice simple easy to follow steps. One place for storing all your documents simple to add further documents.

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mrgw

Mazza gave this product an overall rating of 5 / 5

Bargain!!!

Always shop about every year and this year Aviva have beat all other quotes massively. Very very happy indeed!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mazza

Dann gave this product an overall rating of 5 / 5

Very happy saved loaded of money

Saved loads of money very happy would definitely recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dann

Back to top