Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Pokelee48 gave this product an overall rating of
Pokelee48
03/04/2018
Ok well actual cover , claims & service is too early to tell , however , cost wise , u guys blew my usual insurance provider out of the water , thanks J T ( annual car insurance for my Audi TT)
I would recommend Aviva to a friend
- By:
- Pokelee48
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Pokelee48
Kmac74 gave this product an overall rating of
Easy service
02/04/2018
Looking for quotes for new Mini easy service and friendly online chat helped me sort out the best quote
I would recommend Aviva to a friend
- By:
- Kmac74
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kmac74
armadillo gave this product an overall rating of
Efficient and straightforward
02/04/2018
Comprehensive motor insurance and breakdown cover.
I would recommend Aviva to a friend
- By:
- armadillo
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
armadillo
Carlos gave this product an overall rating of
Excellent
02/04/2018
From start to finish the whole process was quick and easy.
I would recommend Aviva to a friend
- By:
- Carlos
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Carlos
Jock gave this product an overall rating of
Great website. Makes finding info quick and easy.
02/04/2018
Purchased car insurance. Was easy to obtain quote and it beat all prices on comparison sites. Recommend getting a quote - you may be pleasantly surprised - as I was!
I would recommend Aviva to a friend
- By:
- Jock
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jock
Kenco gave this product an overall rating of
Pleasant and Helpful staff
02/04/2018
Renewal of car Insurance was done over the phone. All queries were dealt with satisfactory and the actual financial transaction was completed with no problems. Yes i would recommend them to friends and family.
I would recommend Aviva to a friend
- By:
- Kenco
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kenco
Mike gave this product an overall rating of
Easy to navigate website
02/04/2018
Bought car insurance for me and the Mrs And it’s a great buy value for the money.
I would recommend Aviva to a friend
- By:
- Mike
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mike
popman gave this product an overall rating of
good
02/04/2018
car and breakdown insurance cheapest at the moment
I would recommend Aviva to a friend
- By:
- popman
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
popman