Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Pokelee48 gave this product an overall rating of 5 / 5

Pokelee48

Ok well actual cover , claims & service is too early to tell , however , cost wise , u guys blew my usual insurance provider out of the water , thanks J T ( annual car insurance for my Audi TT)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pokelee48

Kmac74 gave this product an overall rating of 5 / 5

Easy service

Looking for quotes for new Mini easy service and friendly online chat helped me sort out the best quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kmac74

armadillo gave this product an overall rating of 5 / 5

Efficient and straightforward

Comprehensive motor insurance and breakdown cover.

I would recommend Aviva to a friend

By:
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

armadillo

Carlos gave this product an overall rating of 5 / 5

Excellent

From start to finish the whole process was quick and easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carlos

Jock gave this product an overall rating of 5 / 5

Great website. Makes finding info quick and easy.

Purchased car insurance. Was easy to obtain quote and it beat all prices on comparison sites. Recommend getting a quote - you may be pleasantly surprised - as I was!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jock

Kenco gave this product an overall rating of 5 / 5

Pleasant and Helpful staff

Renewal of car Insurance was done over the phone. All queries were dealt with satisfactory and the actual financial transaction was completed with no problems. Yes i would recommend them to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kenco

Mike gave this product an overall rating of 5 / 5

Easy to navigate website

Bought car insurance for me and the Mrs And it’s a great buy value for the money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

popman gave this product an overall rating of 4 / 5

good

car and breakdown insurance cheapest at the moment

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

popman

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