Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Eddie gave this product an overall rating of 5 / 5

Easy to use

Car insurance. Very competitive compared with other insurers

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Eddie

Krissmid gave this product an overall rating of 5 / 5

Good value policy.

Purchased motor insurance. Very good policy cover at a competitive price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Krissmid

Jules gave this product an overall rating of 5 / 5

Car insurance

Purchased car insurance on line, very simple to complete. Had a question so called customer service and the lady was very helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jules

Jinxedentertainment gave this product an overall rating of 5 / 5

Brilliant

I purchased car insurance and aviva was the cheapest by far for a young driver. Very quick and easy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jinxedentertainment

Dazza gave this product an overall rating of 5 / 5

Great online service

was very easy to take it out on line very pleased took out break down cover as well as it was a good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Dazza

Jacjaw10 gave this product an overall rating of 5 / 5

Brilliant!

Both my husband and I were looking for car insurance to cover our new cars. As we were already investors in Aviva, and we applied online, we were able to qualify for discounts. We had yet a further discount for multicar insurance. Brilliant! Easy to apply and excellent value!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jacjaw10

Gary gave this product an overall rating of 5 / 5

Very compatible car insurance .

Fully comprehensive car insurance with no claims discount protection, upgrade courtesy car, legal insurance. One of the best policy’s around.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Gary

boots gave this product an overall rating of 5 / 5

clear, convenient and competetive

comprehensive motor insurance 2018-2019 purchased online. the price was excellent, after comparison with other providers. the main attraction was the flexibility offered. the website gives complete information on the features of the basic package, plus a variety of additional features which can be taken or not, so it is very easy to tailor the policy to one's individual requirements, with prices clearly displayed at each step. the discount for customers with other policies is an extra bonus. highly recommended.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

boots

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