Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Smudger gave this product an overall rating of 5 / 5

Car ins

Purchased my second vehicle insurance Already have one car insured with aviva and like the way they treat customers, also like the app as it clearly shows how much time is left to the end of the policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Smudger

Festi gave this product an overall rating of 5 / 5

Amazing

I have insured my van at AVIVA was the best price on market, I appreciate it thanks a lot AVIVA.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Festi

TheBEAR gave this product an overall rating of 5 / 5

Very very reasonable

Good price for my car cheaper are my last one very very good indeed be back again

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

TheBEAR

HappyMan gave this product an overall rating of 5 / 5

Goodbye Admiral !

Last year Admiral charged well over 400 and that was with a 1000mile limit , 17 years no claims, for a old budget car , one driver ! Aviva charged less than 200 and gave me a 4000mile limit , its also easier to deal with Aviva . (other mileage options are available ! I just don't drive much)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HappyMan

pastalista gave this product an overall rating of 5 / 5

Great site and choice of products

Really easy to access the type of information required and the various different types of insurance products. Purchased a couple of things and these folk run my pension as well. Recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pastalista

llvllarc gave this product an overall rating of 5 / 5

Good price, good customer service

Great price (better than comparison sites) really good customer service, needed to phone to check some details and answered quickly and very helpful. Aldo like the easy to use online account to use if I need to make any changes. Overall very good so far dealing with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

llvllarc

Tonto gave this product an overall rating of 5 / 5

Great Customer Service

After not owning a car for a few years, I was unsure of using the online facility, I found the lady over the phone very helpful and within minutes I had a quote and went ahead with the car insurance!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tonto

Graham gave this product an overall rating of 5 / 5

Good communications.

Good saving on my renewal from other insurance provider. Had to make some amendments on phone and online, these were implemented without fuss and quick response time. Have used Aviva and its predecessor over many years for different types of insurance and they have always performed well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Graham

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