Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Gordie gave this product an overall rating of 4 / 5

Still waiting

Bought car insurance on line early March. Expecting paperwork but nothing turned up. Spoke to customer services and told it takes up to 10 days to arrive. 3 weeks later and still waiting !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Thanks for your review. Sorry to see you've had difficulties obtaining paper copies of your documents. You can view and download your documents by logging into your MyAviva account.

Tasha, Aviva Online Team

Gordie

DBR6 gave this product an overall rating of 4 / 5

Motor Policy.

New motor policy purchased after online quotation process. Website works well, information required was straightforward, ability to get quote that will be held for 60 days until renewal is a plus as is requiring 4 and not 5 years claims history.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

DBR6

Fergie gave this product an overall rating of 5 / 5

Car Insurance Renewal Review

Renewed via a pretty slick online process. Did this early via a cashbook incentive. The policy does not start for a couple of months and they were helpful in amending the start date by a few days to coincide with my original policy, whilst still carrying over my cashback code/incentive. So far so good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Fergie

williemac gave this product an overall rating of 4 / 5

easy to talk to. not bossy , the way some call takers can be

i bought a policy from aviva. it is a car policy, which is fully comprehensive. the price was ok, but like all insurance companies, you dont get everything. it was extra for, protected no claims, extra for legal stuff, extra for this, extra for that, you get the idea.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

williemac

Ecclecake gave this product an overall rating of 5 / 5

No contest

Car insurance was due for renewal. My existing company of 3 years had quoted me an increase on last year in spite of maximum no claims. Not one to jump around I did try Aviva as recommended by a family member for an in-line quote. This was half of my quote from my existing company. So much for loyalty.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ecclecake

Wilfie gave this product an overall rating of 5 / 5

Hassle free quote and issue of policy documents.

Motor Insurance. Despite enquiry being urgent with a complication, the Aviva advisor arranged cover efficiently and with a pleasant manner.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wilfie

TheDude52 gave this product an overall rating of 5 / 5

online arranging.

I bought comprehensive car insurance and breakdown. I did not speak to an agent as it was all done online. However, the system was easy to follow and complete. The cover and price were very competitive therefore I went with Aviva. Hopefully I am now covered for all eventualities.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

TheDude52

Rob25 gave this product an overall rating of 1 / 5

Rubbish

Reneged on online quote - appalling service and unable to properly articulate why this was done

By:
Gender:
Male
Age:
55 to 64

Thanks for your review. I've sent you an email regarding this. I'll look into it as soon as I hear back from you with further details.

Tasha, Aviva Online Team

Rob25

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