Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

williemac gave this product an overall rating of 4 / 5

easy to talk to. not bossy , the way some call takers can be

i bought a policy from aviva. it is a car policy, which is fully comprehensive. the price was ok, but like all insurance companies, you dont get everything. it was extra for, protected no claims, extra for legal stuff, extra for this, extra for that, you get the idea.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

williemac

Ecclecake gave this product an overall rating of 5 / 5

No contest

Car insurance was due for renewal. My existing company of 3 years had quoted me an increase on last year in spite of maximum no claims. Not one to jump around I did try Aviva as recommended by a family member for an in-line quote. This was half of my quote from my existing company. So much for loyalty.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ecclecake

Wilfie gave this product an overall rating of 5 / 5

Hassle free quote and issue of policy documents.

Motor Insurance. Despite enquiry being urgent with a complication, the Aviva advisor arranged cover efficiently and with a pleasant manner.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Wilfie

TheDude52 gave this product an overall rating of 5 / 5

online arranging.

I bought comprehensive car insurance and breakdown. I did not speak to an agent as it was all done online. However, the system was easy to follow and complete. The cover and price were very competitive therefore I went with Aviva. Hopefully I am now covered for all eventualities.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

TheDude52

Rob25 gave this product an overall rating of 1 / 5

Rubbish

Reneged on online quote - appalling service and unable to properly articulate why this was done

By:
Gender:
Male
Age:
55 to 64

Thanks for your review. I've sent you an email regarding this. I'll look into it as soon as I hear back from you with further details.

Tasha, Aviva Online Team

Rob25

Lynj gave this product an overall rating of 5 / 5

Good service

Purchased dual insurance. Excellent price. Far cheaper than nearest rival!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lynj

cropper gave this product an overall rating of 4 / 5

motor insurance online

I recently bought motor insurance online and found it generally a problem free experience. I've found the problem with getting quotes online is that if one isn't too sure of how to answer a question as, depending on one's circumstances of course, the answer you want to give is not included in the list of alternatives, one has to 'chat online' or ring the company ....which can result in many minutes hanging on waiting to speak to someone.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

cropper

jeff gave this product an overall rating of 5 / 5

good online service

very good quote for car insurance. much more competitive than 2017.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

jeff

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