Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Rustychain gave this product an overall rating of 5 / 5

Knew their stuff

I bought a second car in anticipation of my current banger failing its MOT. I insured it with Aviva as it was the best price and a trusted name. I didn't appreciate that you can't use NCD on two cars at once (I'm still not clear why if it's the same drivers etc, but that's another matter). When I phoned to cancel the policy, the very knowledgeable member of staff sorted out my policy so I could keep both cars insured and transfer over my NCD when the policy on the banger expires. Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rustychain

IanR gave this product an overall rating of 5 / 5

Great price & service

Bought a multi car policy (3 cars) after inflated renewal from previous insurer. Unable to fully complete quote online so called and received excellent service. Took a while to get what I wanted but worth the wait and saved the task of trawling aggregator sites. Policy cover level extended beyond previous year (business use addition on extra car) and I saved a fortune. Wouldn't hesitate to recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

IanR

Cay28 gave this product an overall rating of 5 / 5

Car insurance

Renewed my car insurance with Aviva. Very helpful and efficient. Have also helped me to set up my Aviva over the phone as had forgotten usernames ect.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Cay28

Raymondo gave this product an overall rating of 5 / 5

Great products

Car insurance. The best thing yo can talk to a human being.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Raymondo

dotty gave this product an overall rating of 4 / 5

website was good unlike some

bought car insurance'.Not as cheap as I would have liked but better than other quotes I was given.

I would recommend Aviva to a friend

By:
Gender:
Female

dotty

Nicole gave this product an overall rating of 4 / 5

Walk in the park

Amazing service! Painless process so easy and efficient, your staff couldn't have been friendlier which was a breath of fresh air after having what can only be described as nightmare service from a previous insurer! Not to mention the huge drop in price which made it even better, thanks so much!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
17 to 24
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nicole

HJBEN gave this product an overall rating of 4 / 5

GREAT

CAR INS QUOTES AND ACTUAL SPOT ON.WOULD CERTAINLY RECOMMEND. AS A WELL KNOWN CELEBRITY USED TO SAY' THE PRICE IS RIGHT'...... WELL DONE AND THANKS.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

HJBEN

Whitey gave this product an overall rating of 4 / 5

Carinsurance

At the moment it looks as good as any car insurance does but the proof will be if I need to use it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Whitey

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