Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Gela gave this product an overall rating of 5 / 5

Good value

Good value. Easy to use online application form.easy to pay. Online docs to print and review. Good chat feature

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gela

dave gave this product an overall rating of 3 / 5

Frustrating

The voice recognition service was not great. I was asked for the policy number, eventually got it correct. Then when I was connected to an agent, I was asked for the same information again? When I did get through the agent was very helpful.

I would recommend Aviva to a friend

By:
Gender:
Male

dave

chris gave this product an overall rating of 4 / 5

good service

pleased with car insurance, haven't had a claim for several years so would like to be rewarded with cheaper quotes and not have to pay more because of others

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chris

Bruno gave this product an overall rating of 4 / 5

I was surprised to find Aviva competitive again

For a very long time up until 3/4 years ago I had always insured with Aviva because I liked the quality of service. I went away due to comparative sites offering way better deals, and Aviva not being very helpful when I pointed this out along with my loyalty record but when I looked for a quote with Aviva this time (they were offering twenty percent off and I assume that I was being treated as a new customer) I was pleasantly surprised at the deal which included foreign driving cover unlike other companies. My only complaint was, that to add protected no claims was too expensive and I hope this does not come back to haunt me if I have a prang.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Bruno

Mark gave this product an overall rating of 5 / 5

Easy as 1, 2, 3

Just got a new car been shopping around for ages tried the normal search for insurance and it was hard work so tried Aviva was with them before was so straight forward and easy fix on the internet and only took just over 5 minutes was so easy so me looking round for insurance when I could of save my time and hone with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mark

Kez10 gave this product an overall rating of 5 / 5

All really easy and great customer service

It was really easy to take out insurance with Aviva, I had made a mistake on one part and had to phone the call centre, it was all taken care of within minutes. The person on the other end of the phone was polite and efficient and I could clearly understand him, which was a bonus. Fab customer service and all good so far.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kez10

Foxy gave this product an overall rating of 5 / 5

Value for money.

Car insurance. Better than price comparison websites. However, you need to sort out your voice recognition telephone system. I spoke in clear English to respond to the questions and yet it still did not understand! Very frustrating.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Foxy

bazz gave this product an overall rating of 5 / 5

good service

Good service and price,clear and easy to use online with UK telephone backup.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bazz

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