Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Gela gave this product an overall rating of
Good value
27/03/2018
Good value. Easy to use online application form.easy to pay. Online docs to print and review. Good chat feature
I would recommend Aviva to a friend
- By:
- Gela
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Gela
dave gave this product an overall rating of
Frustrating
27/03/2018
The voice recognition service was not great. I was asked for the policy number, eventually got it correct. Then when I was connected to an agent, I was asked for the same information again? When I did get through the agent was very helpful.
I would recommend Aviva to a friend
- By:
- dave
- Gender:
- Male
dave
chris gave this product an overall rating of
good service
26/03/2018
pleased with car insurance, haven't had a claim for several years so would like to be rewarded with cheaper quotes and not have to pay more because of others
I would recommend Aviva to a friend
- By:
- chris
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
chris
Bruno gave this product an overall rating of
I was surprised to find Aviva competitive again
26/03/2018
For a very long time up until 3/4 years ago I had always insured with Aviva because I liked the quality of service. I went away due to comparative sites offering way better deals, and Aviva not being very helpful when I pointed this out along with my loyalty record but when I looked for a quote with Aviva this time (they were offering twenty percent off and I assume that I was being treated as a new customer) I was pleasantly surprised at the deal which included foreign driving cover unlike other companies. My only complaint was, that to add protected no claims was too expensive and I hope this does not come back to haunt me if I have a prang.
I would recommend Aviva to a friend
- By:
- Bruno
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Bruno
Mark gave this product an overall rating of
Easy as 1, 2, 3
26/03/2018
Just got a new car been shopping around for ages tried the normal search for insurance and it was hard work so tried Aviva was with them before was so straight forward and easy fix on the internet and only took just over 5 minutes was so easy so me looking round for insurance when I could of save my time and hone with Aviva.
I would recommend Aviva to a friend
- By:
- Mark
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mark
Kez10 gave this product an overall rating of
All really easy and great customer service
26/03/2018
It was really easy to take out insurance with Aviva, I had made a mistake on one part and had to phone the call centre, it was all taken care of within minutes. The person on the other end of the phone was polite and efficient and I could clearly understand him, which was a bonus. Fab customer service and all good so far.
I would recommend Aviva to a friend
- By:
- Kez10
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Kez10
Foxy gave this product an overall rating of
Value for money.
26/03/2018
Car insurance. Better than price comparison websites. However, you need to sort out your voice recognition telephone system. I spoke in clear English to respond to the questions and yet it still did not understand! Very frustrating.
I would recommend Aviva to a friend
- By:
- Foxy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Foxy
bazz gave this product an overall rating of
good service
26/03/2018
Good service and price,clear and easy to use online with UK telephone backup.
I would recommend Aviva to a friend
- By:
- bazz
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
bazz