Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Giuseppe gave this product an overall rating of 5 / 5

Easy on line process and saving option

I bought a motor insurance and the process was really smooth. I did everything on line, from quote to purchase. Your quote is valid for two months and your history is saved in the myAviva account. Beside, if you are already a customer, you can manage all your policies from one single place. Overall, a great experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Giuseppe

Carwag gave this product an overall rating of 5 / 5

Excellent service and price

Having previously had a traders policy for the last 20 years it was A daunting task getting 4 drivers covered on various vehicles including an under 25 driver who had no no claims built up! I did an online quote for 2 vehicles and then followed this up with a phone call to go through all the finer details as log books in business name etc. The phone call took 1hr 40 mins to sort everything out and they couldn't have been more helpful. Gave us full no claims on 2 vehicles and got the under 25 driver insured on his 3L V6 vito for much cheaper than any quote he had. Spent time explaining everything - well done Aviva very impressed with staff and product!

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carwag

Shez gave this product an overall rating of 5 / 5

Great customer service

Bought car insurance from aviva every year , wouldn’t buy with any one else now. Had accident this year every thing was sorted with in 2 weeks, with out any problems.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shez

Jupiter gave this product an overall rating of 5 / 5

Simple and quick

Car insurance excellent value Quick and easy to use web site with immediate response

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jupiter

sprite68 gave this product an overall rating of 5 / 5

Good price, happy and helpful customer service

I've recently changed my car insurance to Aviva. I got a lower price for similar cover to my previous policy. I completed the application online, then rang to talk through it, to make sure I hadn't missed anything out. The lady I spoke to was very helpful, and came across as cheerful, polite and friendly. Thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sprite68

Tomm gave this product an overall rating of 5 / 5

Top of the Pack

Quite simply, I compared quotes from around 10 of the top insurance providers and none came close to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tomm

NewCustomer gave this product an overall rating of 5 / 5

Good experience

Bought insurance after nearly 30 years of company car. First company made it really difficult to get NCD even with evidence from company car lease company. Aviva made it really easy with good communication and, ironically, it was cheaper as well. Great transaction.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NewCustomer

Mandy gave this product an overall rating of 5 / 5

Great price

Avivas motor insurance quote was much cheaper than all other sites, including comparison sites. I managed to do everything online saving time and money on phone bills - very pleased with the deal!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mandy

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