Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Larry gave this product an overall rating of 5 / 5

Easy to use website

Purchased van insurance. Was able to choose insurance with optional extras to match the level of cover I required. Website was easy to navigate. Gave you the option to pay in full or in instalment.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Larry

Hobbyllama gave this product an overall rating of 5 / 5

Van/commercial Insurance

very competitive on price saved a lot of money , very easy to do online

By:
Gender:
Male
Age:
55 to 64

Hobbyllama

Fazz gave this product an overall rating of 5 / 5

Good price

Best thing about Aviva extra discount when you download the app and do good score on your drive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fazz

ronco1 gave this product an overall rating of 5 / 5

good value service

the car insurance quote offered was really great value and it was helped because I have a pension with Aviva thus gaining a loyalty discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

ronco1

Giuseppe gave this product an overall rating of 5 / 5

Easy on line process and saving option

I bought a motor insurance and the process was really smooth. I did everything on line, from quote to purchase. Your quote is valid for two months and your history is saved in the myAviva account. Beside, if you are already a customer, you can manage all your policies from one single place. Overall, a great experience.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Giuseppe

Carwag gave this product an overall rating of 5 / 5

Excellent service and price

Having previously had a traders policy for the last 20 years it was A daunting task getting 4 drivers covered on various vehicles including an under 25 driver who had no no claims built up! I did an online quote for 2 vehicles and then followed this up with a phone call to go through all the finer details as log books in business name etc. The phone call took 1hr 40 mins to sort everything out and they couldn't have been more helpful. Gave us full no claims on 2 vehicles and got the under 25 driver insured on his 3L V6 vito for much cheaper than any quote he had. Spent time explaining everything - well done Aviva very impressed with staff and product!

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Carwag

Shez gave this product an overall rating of 5 / 5

Great customer service

Bought car insurance from aviva every year , wouldn’t buy with any one else now. Had accident this year every thing was sorted with in 2 weeks, with out any problems.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shez

Jupiter gave this product an overall rating of 5 / 5

Simple and quick

Car insurance excellent value Quick and easy to use web site with immediate response

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jupiter

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