Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Foreverowl gave this product an overall rating of 3 / 5

Slightly disappointed

I purchased car insurance and had to request a re- quote due to my ncd submission being incorrect, (entitlement already applied to my other vehicle ). I then paid an additional premium because I was not entitled to any ncd. I was then requested by the ncd department on three occasions to prove my ncd entitlement. I did respond to their request explaining the additional payment to them but did not receive an acknowledgement or an apology. Very poor communication

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
2 / 5
Ease of purchase
2 / 5

Foreverowl

MarkieB gave this product an overall rating of 4 / 5

Great

Very good in general easy phone convos great price and promises kept

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MarkieB

Dicky gave this product an overall rating of 5 / 5

Van insurance

I found aviva site very easy to use to get the right policy I needed for my van and I used aviva as I have other insurance policies that found very competitive on price with other competitors

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dicky

Julleem gave this product an overall rating of 4 / 5

A nice surprise

I'd not personally used Aviva before, I had a policy but it was years old and set up by my late husband. So imagine my surprise when I received great service and friendly advice and a great price instead of the usual run-around we widowed/single women get - well done Aviva!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Julleem

Nette gave this product an overall rating of 5 / 5

Good value and service

Our car insurance was excellent value for money, the cheapest I could find. Being an existing customer we got money off too! Thanks Aviva! :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nette

Flipper64 gave this product an overall rating of 4 / 5

So far so good

I bought car insurance. I only bought the insurance a few weeks ago, I did it all through the website and found it very easy and quick. I have been with Aviva before and found them very helpful and professional. So far so good I just hope if I had to make a claim they would be as helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Flipper64

Tommy gave this product an overall rating of 4 / 5

Mister

Vehicle insurance, was easiest and friendliest of all insurance companies. Everything explained simply by yr customer service team - yr customer care is excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tommy

homeowner1 gave this product an overall rating of 5 / 5

great customer service

phoned Aviva and spoke to somebody on the helpdesk they were very professional and guided me through the car insurance process

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

homeowner1

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