Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

Nette gave this product an overall rating of 5 / 5

Good value and service

Our car insurance was excellent value for money, the cheapest I could find. Being an existing customer we got money off too! Thanks Aviva! :)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nette

Flipper64 gave this product an overall rating of 4 / 5

So far so good

I bought car insurance. I only bought the insurance a few weeks ago, I did it all through the website and found it very easy and quick. I have been with Aviva before and found them very helpful and professional. So far so good I just hope if I had to make a claim they would be as helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Flipper64

Tommy gave this product an overall rating of 4 / 5

Mister

Vehicle insurance, was easiest and friendliest of all insurance companies. Everything explained simply by yr customer service team - yr customer care is excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tommy

homeowner1 gave this product an overall rating of 5 / 5

great customer service

phoned Aviva and spoke to somebody on the helpdesk they were very professional and guided me through the car insurance process

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

homeowner1

robbo gave this product an overall rating of 5 / 5

excellent

Fully comp insurance for over 400 cheaper than comparison sites quoting me and my wife also an excellent deal for the multicar which i will be adding when my other insurance runs will be paying for two cars less than what pay on one.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

robbo

wark gave this product an overall rating of 5 / 5

Easy online access

Car Insurance. First class service ......................

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

wark

Pete gave this product an overall rating of 4 / 5

Easy!

The process of obtaining motor insurance was easy and I found the customer service friendly. Only negative is that they couldn’t connect both my policies to one myaviva account..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Pete

rarelocal gave this product an overall rating of 5 / 5

Easy to use web-site

Bought Motor insurance and breakdown cover. Agreeable price and was happy to to have cover for both house & motor with the same company. Happy to be faithful to my pension provider.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rarelocal

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