Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Nette gave this product an overall rating of
Good value and service
28/02/2018
Our car insurance was excellent value for money, the cheapest I could find. Being an existing customer we got money off too! Thanks Aviva! :)
I would recommend Aviva to a friend
- By:
- Nette
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nette
Flipper64 gave this product an overall rating of
So far so good
27/02/2018
I bought car insurance. I only bought the insurance a few weeks ago, I did it all through the website and found it very easy and quick. I have been with Aviva before and found them very helpful and professional. So far so good I just hope if I had to make a claim they would be as helpful.
I would recommend Aviva to a friend
- By:
- Flipper64
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Flipper64
Tommy gave this product an overall rating of
Mister
27/02/2018
Vehicle insurance, was easiest and friendliest of all insurance companies. Everything explained simply by yr customer service team - yr customer care is excellent.
I would recommend Aviva to a friend
- By:
- Tommy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tommy
homeowner1 gave this product an overall rating of
great customer service
26/02/2018
phoned Aviva and spoke to somebody on the helpdesk they were very professional and guided me through the car insurance process
I would recommend Aviva to a friend
- By:
- homeowner1
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
homeowner1
robbo gave this product an overall rating of
excellent
26/02/2018
Fully comp insurance for over 400 cheaper than comparison sites quoting me and my wife also an excellent deal for the multicar which i will be adding when my other insurance runs will be paying for two cars less than what pay on one.
I would recommend Aviva to a friend
- By:
- robbo
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
robbo
wark gave this product an overall rating of
Easy online access
26/02/2018
Car Insurance. First class service ......................
I would recommend Aviva to a friend
- By:
- wark
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
wark
Pete gave this product an overall rating of
Easy!
26/02/2018
The process of obtaining motor insurance was easy and I found the customer service friendly. Only negative is that they couldn’t connect both my policies to one myaviva account..
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Pete
rarelocal gave this product an overall rating of
Easy to use web-site
25/02/2018
Bought Motor insurance and breakdown cover. Agreeable price and was happy to to have cover for both house & motor with the same company. Happy to be faithful to my pension provider.
I would recommend Aviva to a friend
- By:
- rarelocal
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
rarelocal