Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Dumi gave this product an overall rating of 5 / 5

Great deal and also recognized my NCB

Insurance car policy. Verry good price. And they recognized my NCB from my country. And many other advantages. Splendid. Fantastic. I m Verry Happy....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dumi

Danny gave this product an overall rating of 5 / 5

So far so good!

Only just taken out my policy after a few recommendations by friends Everything nice and simple the app is great and communication is also great So far all is well and can’t see me having any issues

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Danny

Bazza gave this product an overall rating of 5 / 5

Excellent service

Motor insurance for BMW 435d convertible used for pleasure

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bazza

Steve gave this product an overall rating of 5 / 5

Massive Savings !

I invited Aviva to quote for my car insurance as I have other insurances with them, they beat my existing insurance quote(Bell) by 50 percent !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Steve

RunnerJ gave this product an overall rating of 5 / 5

Motor customer

Really good service, nothing was to much trouble. Felt comfortable chatting about features and price. Completed application comfortably within my time scale and felt good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RunnerJ

dougydee gave this product an overall rating of 5 / 5

Prompt, efficient service.

Had to go through the usual annual trauma of choosing car insurance and found the transaction with Aviva very easy and comfortable to arrange.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

dougydee

malcy gave this product an overall rating of 3 / 5

car insurance confusion

car insurance .... fitted personal number to the car following insuring it ..still confused over number on policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

malcy

Mouse gave this product an overall rating of 5 / 5

Survey

Insurance for a pickup truck, good value and easy process to obtain an nsutance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Mouse

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