Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Koski gave this product an overall rating of
Excellent service
09/02/2021
I spoke to two company representatives a month apart, both were immediately knowledgeable regarding my requirements, Got a good quote, so will definitely be using Aviva again.
I would recommend Aviva to a friend
- By:
- Koski
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Koski
Leanie gave this product an overall rating of
Great customer service
09/02/2021
Aviva Plus car policy Sadly was initially wrongly informed as to cancellation of policy after car written off. This caused a big problem when setting up new policy due to new car being exempt from cover by aviva plus. Although a complaint was raised, the agents performed a work-around thus, enabling new car to be covered by desired level of cover and complaint escalating.
I would recommend Aviva to a friend
- By:
- Leanie
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Leanie
Robdriver gave this product an overall rating of
Good price. Good level of cover BUT, a big faff to get it right.
08/02/2021
Bought car insurance. I was quoted a very competitive price, I had to call as I had a Friends and Family discount code. When ready, I called in as no option to take it out online. I endured the painful automated phone messages. When reviewing the cover noticed that the courtesy car was missed off. Called in, went through the very painful phone messages. Got the courtesy car added at no extra cost as agent error. Called as changing car due to manufacturers incredible deal. Quoted a great price again. Called in to make the switch once delivery date known. Price quoted all okay, checked cover due to previous issue. Checked the documents once live on My Aviva and noticed that the cost had increased. Called in again, went through the painful messages. Spoke to another agent. Seems that there was another agent error. The thing to take from all this is make sure you go through the documentation very carefully. All this said, I still recommend Aviva because of policy features and good price.
I would recommend Aviva to a friend
- By:
- Robdriver
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
Morning Thanks for taking the time to leave a review, it's a shame to see the issues you had but I'm glad it has all been sorted out for you and that you'd still recommend us. Thanks
Nat, Social media team
Robdriver
Greyeyes gave this product an overall rating of
Quick and easy to use
08/02/2021
I was buying car insurance, the site was easy to use. The price was reasonable and gave me all the necessary requirements. As I was already an Aviva customer there was a discount.
I would recommend Aviva to a friend
- By:
- Greyeyes
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Greyeyes
FatBob gave this product an overall rating of
Not sure if I've made the right decision
07/02/2021
Purchased Car Insurance at reduced price as my pension is also with Aviva. Had problems contacting the pension side of the business and left a review on Trustpilot. That led to reading other Aviva Reviews. 80 percent of reviews give the lowest possible rating. Just hope I don't need to put my car insurance to the test. The insurance value for me is in line with the lowest from the comparison websites. Big negative is the auto repeat is an opt out rather than opt in.
- By:
- FatBob
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
Morning It's a shame to see you had some problems when trying to contact our pensions team. If there's anything further we can help, please feel free to contact us on our social platforms and we'll be happy to try and assist you. Thanks
Natalie, social media team
FatBob
al65 gave this product an overall rating of
highly recommended
07/02/2021
Tried comparison sites and have to say I am well pleased I tried Aviva for a stand alone independent quote for my car insurance. I was impressed with the ease of getting a quote via there website and found it easy and pleasurable. Can highly recommend them.
I would recommend Aviva to a friend
- By:
- al65
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
al65
StuG31 gave this product an overall rating of
Car Insurance
07/02/2021
Aviva was competitively priced and as we also have house Insurance, we got a discount. All options were explained by the representative and I decided to go with Aviva although the voluntary excess is horrendously high compared to other insurance companies.
- By:
- StuG31
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
StuG31
Smallvanowner gave this product an overall rating of
Great customer support.
07/02/2021
Although I've only just set up the policy on line, the difference was that I was able to actually talk to a customer advisor to ensure everything was covered correctly.
I would recommend Aviva to a friend
- By:
- Smallvanowner
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 3 / 5
Smallvanowner