Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

famousginger gave this product an overall rating of 5 / 5

Good Value

I got a quote for motor insurance which was very competitive. Switching from my present insurers was simple and both online and telephone procedures were clear and easy.

I would recommend Aviva to a friend

By:
Gender:
Male

famousginger

GerardImHorrocks gave this product an overall rating of 5 / 5

Existing customer

Excellent service. Professionally handled from start to finish. Had to phone for advice and very helpful. Have various policies with Aviva and would have no hesitation in recommending them to family and friends

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GerardImHorrocks

TheMac gave this product an overall rating of 5 / 5

Affordable Prices for Good Service

AVIVA provided me with what all other car insurers held back (both competitive and non-competitive ones), they actually analysed my details to get a quote and provided me with a very fair and reasonable price to purchase my car insurance. It wasn't like it was very low, it was actually fair and I could really understand why I was given the price which was also affordable. Thanks AVIVA

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TheMac

Dodger gave this product an overall rating of 5 / 5

Excellent service

I found that all the call operators were extremely knowledgeable and helpful, they helped me to get a good deal and one I was happy with .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dodger

hoogey gave this product an overall rating of 5 / 5

Great all round

Van Insurance. Good price. No fuss. Efficient and quick.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hoogey

infons gave this product an overall rating of 4 / 5

Easy to use website, great value cover

Was able to get an excellent level of cover for a good price through the Aviva website. Website is easy to use and enter information and it is easy to add or remove items to adjust the policy and price to suit.

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

infons

James gave this product an overall rating of 5 / 5

Good price and cover

Easy to buy insurance. Good cover and price. Hopefully will not have to make a claim so cannot comment on this !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

James

bos1066 gave this product an overall rating of 5 / 5

Slick and simple

Super easy quote and purchase process on-line followed up by great customer service when i had need to talk to the contact centre

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bos1066

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