Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
famousginger gave this product an overall rating of
Good Value
22/02/2018
I got a quote for motor insurance which was very competitive. Switching from my present insurers was simple and both online and telephone procedures were clear and easy.
I would recommend Aviva to a friend
- By:
- famousginger
- Gender:
- Male
famousginger
GerardImHorrocks gave this product an overall rating of
Existing customer
22/02/2018
Excellent service. Professionally handled from start to finish. Had to phone for advice and very helpful. Have various policies with Aviva and would have no hesitation in recommending them to family and friends
I would recommend Aviva to a friend
- By:
- GerardImHorrocks
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
GerardImHorrocks
TheMac gave this product an overall rating of
Affordable Prices for Good Service
22/02/2018
AVIVA provided me with what all other car insurers held back (both competitive and non-competitive ones), they actually analysed my details to get a quote and provided me with a very fair and reasonable price to purchase my car insurance. It wasn't like it was very low, it was actually fair and I could really understand why I was given the price which was also affordable. Thanks AVIVA
I would recommend Aviva to a friend
- By:
- TheMac
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TheMac
Dodger gave this product an overall rating of
Excellent service
22/02/2018
I found that all the call operators were extremely knowledgeable and helpful, they helped me to get a good deal and one I was happy with .
I would recommend Aviva to a friend
- By:
- Dodger
- Gender:
- Male
- Age:
- 65 or over
Dodger
hoogey gave this product an overall rating of
Great all round
22/02/2018
Van Insurance. Good price. No fuss. Efficient and quick.
I would recommend Aviva to a friend
- By:
- hoogey
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
hoogey
infons gave this product an overall rating of
Easy to use website, great value cover
21/02/2018
Was able to get an excellent level of cover for a good price through the Aviva website. Website is easy to use and enter information and it is easy to add or remove items to adjust the policy and price to suit.
I would recommend Aviva to a friend
- By:
- infons
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
infons
James gave this product an overall rating of
Good price and cover
21/02/2018
Easy to buy insurance. Good cover and price. Hopefully will not have to make a claim so cannot comment on this !
I would recommend Aviva to a friend
- By:
- James
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
James
bos1066 gave this product an overall rating of
Slick and simple
21/02/2018
Super easy quote and purchase process on-line followed up by great customer service when i had need to talk to the contact centre
I would recommend Aviva to a friend
- By:
- bos1066
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
bos1066