Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Amin gave this product an overall rating of 4 / 5

Friendly customer service, surprisingly affordable, seems to be professional

I purchased my car insurance with Aviva. The payment, customer help etc. seemed fairly well hence the 4 stars. I can only fully appreciate & assess Aviva's service once I use their claims (which I hopefully would not need to), as this is what insurance is for, thus a review should be completed once a claim has been made and upon renewal to see what aviva has done well or what they can do well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Amin

Kaiser1946 gave this product an overall rating of 5 / 5

very helpfull

I bought motor insurance.I recently returned from France having lived there for 14 years.A lot of insurance company`s would not accept my NCB from France.Aviva accepted it without any problem.I cannot recommend them enough especially when returning from Europe.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaiser1946

Mick gave this product an overall rating of 4 / 5

New customer

Made a saving online instead of over the phone. Won't know how good the cover is until I need it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mick

Harry gave this product an overall rating of 5 / 5

Good Rates

Motor Insurance competitive price and good service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

Harry

doug gave this product an overall rating of 5 / 5

car insurance on renewal

renewed car insurance cover to include no claims discount protection and low excess. beat my current provider. Site easy to navigate .with clear questions and no confusion

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

doug

ange gave this product an overall rating of 5 / 5

easy to buy

all very clearly explained, good website, knew exactly what i was buying including any upgrades i needed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ange

multicarpolicy gave this product an overall rating of 5 / 5

quick and efficient service

Online insurance application was very quick and efficient. They didn't ask too many questions and came up with a quote very quickly. I had to call them to insure 3 cars but they changed the policy very quickly, and it was all sorted within 30 mins. I then called them the day after with a question on my documents which they sorted out immediately. Much quicker and cheaper than my old multi-car insurer (Admiral)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

multicarpolicy

DelBoy gave this product an overall rating of 5 / 5

Motor insurance

Renew my motor insurance , this was a simple & easy process from start to finish , both using the website & the follow up telephone confermation ( for my own peace of mind ) . Very help full & knowlegable customer service personel.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

DelBoy

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