Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

hoogey gave this product an overall rating of 5 / 5

Great all round

Van Insurance. Good price. No fuss. Efficient and quick.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hoogey

infons gave this product an overall rating of 4 / 5

Easy to use website, great value cover

Was able to get an excellent level of cover for a good price through the Aviva website. Website is easy to use and enter information and it is easy to add or remove items to adjust the policy and price to suit.

I would recommend Aviva to a friend

By:
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

infons

James gave this product an overall rating of 5 / 5

Good price and cover

Easy to buy insurance. Good cover and price. Hopefully will not have to make a claim so cannot comment on this !

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

James

bos1066 gave this product an overall rating of 5 / 5

Slick and simple

Super easy quote and purchase process on-line followed up by great customer service when i had need to talk to the contact centre

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bos1066

Amin gave this product an overall rating of 4 / 5

Friendly customer service, surprisingly affordable, seems to be professional

I purchased my car insurance with Aviva. The payment, customer help etc. seemed fairly well hence the 4 stars. I can only fully appreciate & assess Aviva's service once I use their claims (which I hopefully would not need to), as this is what insurance is for, thus a review should be completed once a claim has been made and upon renewal to see what aviva has done well or what they can do well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Amin

Kaiser1946 gave this product an overall rating of 5 / 5

very helpfull

I bought motor insurance.I recently returned from France having lived there for 14 years.A lot of insurance company`s would not accept my NCB from France.Aviva accepted it without any problem.I cannot recommend them enough especially when returning from Europe.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kaiser1946

Mick gave this product an overall rating of 4 / 5

New customer

Made a saving online instead of over the phone. Won't know how good the cover is until I need it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mick

Harry gave this product an overall rating of 5 / 5

Good Rates

Motor Insurance competitive price and good service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
1 / 5

Harry

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