Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

CyberSwine gave this product an overall rating of 5 / 5

Awesome

My van insurance was very easy to sort out. Didn't have to speak to a human (as thats something I don't like) was very easy to sort out online and also very cheap compared to admiral and direct line.. As far as I'm concerned there one of the best out there!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CyberSwine

Nicky gave this product an overall rating of 5 / 5

No problem

Great insurance very pleased with my quote Arranging and setting up straightforward Recommended

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Nicky

Dave gave this product an overall rating of 5 / 5

Great service

Purchased car insurance great price and excellent company had good reviews from friends who have the service already Highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dave

maryo79 gave this product an overall rating of 5 / 5

Beginer

Chip insurance and good rate of notification of no claim bonus

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

maryo79

BigBen gave this product an overall rating of 5 / 5

Great Service at Great Price

Discount for existing customers and loyalty rewarded, which makes a refreshing change! Multi-vehicle discount was appealing too. Quote tool was easy to use and online documents also easy to access.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BigBen

fishy gave this product an overall rating of 5 / 5

customer service

My insurance quote was reasonable to start with, but i decided to then see what extra discount i could get after downloading the aviva driving app ,where you drive for 200 miles, and with good results from that , managed to discount my policy even more . Very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

fishy

billf gave this product an overall rating of 5 / 5

First Rate Service

Purchased Comprehensive Car Insurance. Policy very well laid out and covers all that is required.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

billf

Emmo gave this product an overall rating of 5 / 5

Prompt and simple

Purchased on line as I wanted a comprehensive policy at a sensible price with a reputable named Company. The process was very easy and the policy suited my needs exactly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Emmo

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