Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
NorfolkBob gave this product an overall rating of
Simple process
10/02/2018
Insurance is becoming like a a Ryan Air flight. You only get a seat and then you have to buy extras. Fair enough some you dont want as you get them elsewhere, others should be included. Getting insurance from Aviva is a simple process. theres a few ambiguous questions and by the time you have added on the addtional benefits, in this case with those that i wanted, the price was right. I wasnt particularly happy the way they set out the excess breakdown. putting a sneak car-type excess at the end. I read it, but i think they should change the order the excesses are dislayed.
I would recommend Aviva to a friend
- By:
- NorfolkBob
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 5 / 5
NorfolkBob
CJBJCB gave this product an overall rating of
So easy to setup
10/02/2018
This is the second policy from Aviva, house and car, when my car renewal came through I didn't hesitate to go to Aviva after the way I got my House sorted
I would recommend Aviva to a friend
- By:
- CJBJCB
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CJBJCB
Pennigirl gave this product an overall rating of
Great value good service
10/02/2018
Bought car insurance good value great customer service easy to understand site highly recommended thanks
I would recommend Aviva to a friend
- By:
- Pennigirl
- Gender:
- Male
- Age:
- 55 to 64
Pennigirl
Evap4eva gave this product an overall rating of
Fantastic cover & a fair price
09/02/2018
I got my car insurance was easy to do online. The price was very competitive and was impressed with how easy it all was. No complicated website very straightforward.
I would recommend Aviva to a friend
- By:
- Evap4eva
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Evap4eva
NewMotorCustomer gave this product an overall rating of
Easy process
09/02/2018
Found Aviva quote much more competitive than same quote from existing insurer of other household car. Easy to contact and uploading NCD proof was very straight forward. Overall very good.
I would recommend Aviva to a friend
- By:
- NewMotorCustomer
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
NewMotorCustomer
Daktarin gave this product an overall rating of
Car Insurance
09/02/2018
We had a good price on ensuring an EV. Having Aviva house insurance made a big difference.
I would recommend Aviva to a friend
- By:
- Daktarin
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Daktarin
Hodson gave this product an overall rating of
My Aviva experience
09/02/2018
I bought motor insurance for my new car and I was impressed with both the quote and the cover. It was easy to do online and when I needed to speak to an Aviva insurance representative, it was instant contact and helpful, courteous assistance. I am very pleased with the transaction and I expect to continue using Aviva for insurance cover.
I would recommend Aviva to a friend
- By:
- Hodson
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hodson
Saccolla gave this product an overall rating of
Simply the best.
09/02/2018
I am very surprised about Aviva. Definitely happy to be Aviva costumer, I will consider to do others insurances with Aviva.
I would recommend Aviva to a friend
- By:
- Saccolla
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Saccolla