Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

NorfolkBob gave this product an overall rating of 4 / 5

Simple process

Insurance is becoming like a a Ryan Air flight. You only get a seat and then you have to buy extras. Fair enough some you dont want as you get them elsewhere, others should be included. Getting insurance from Aviva is a simple process. theres a few ambiguous questions and by the time you have added on the addtional benefits, in this case with those that i wanted, the price was right. I wasnt particularly happy the way they set out the excess breakdown. putting a sneak car-type excess at the end. I read it, but i think they should change the order the excesses are dislayed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

NorfolkBob

CJBJCB gave this product an overall rating of 5 / 5

So easy to setup

This is the second policy from Aviva, house and car, when my car renewal came through I didn't hesitate to go to Aviva after the way I got my House sorted

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CJBJCB

Pennigirl gave this product an overall rating of 5 / 5

Great value good service

Bought car insurance good value great customer service easy to understand site highly recommended thanks

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Pennigirl

Evap4eva gave this product an overall rating of 5 / 5

Fantastic cover & a fair price

I got my car insurance was easy to do online. The price was very competitive and was impressed with how easy it all was. No complicated website very straightforward.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Evap4eva

NewMotorCustomer gave this product an overall rating of 4 / 5

Easy process

Found Aviva quote much more competitive than same quote from existing insurer of other household car. Easy to contact and uploading NCD proof was very straight forward. Overall very good.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

NewMotorCustomer

Daktarin gave this product an overall rating of 5 / 5

Car Insurance

We had a good price on ensuring an EV. Having Aviva house insurance made a big difference.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daktarin

Hodson gave this product an overall rating of 5 / 5

My Aviva experience

I bought motor insurance for my new car and I was impressed with both the quote and the cover. It was easy to do online and when I needed to speak to an Aviva insurance representative, it was instant contact and helpful, courteous assistance. I am very pleased with the transaction and I expect to continue using Aviva for insurance cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hodson

Saccolla gave this product an overall rating of 5 / 5

Simply the best.

I am very surprised about Aviva. Definitely happy to be Aviva costumer, I will consider to do others insurances with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Saccolla

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