Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Daktarin gave this product an overall rating of 5 / 5

Car Insurance

We had a good price on ensuring an EV. Having Aviva house insurance made a big difference.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daktarin

Hodson gave this product an overall rating of 5 / 5

My Aviva experience

I bought motor insurance for my new car and I was impressed with both the quote and the cover. It was easy to do online and when I needed to speak to an Aviva insurance representative, it was instant contact and helpful, courteous assistance. I am very pleased with the transaction and I expect to continue using Aviva for insurance cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hodson

Saccolla gave this product an overall rating of 5 / 5

Simply the best.

I am very surprised about Aviva. Definitely happy to be Aviva costumer, I will consider to do others insurances with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Saccolla

Steve gave this product an overall rating of 5 / 5

Easy website and really competitive price

I purchased Aviva Van and Car insurance online, easiest website I’ve used. Competitively priced and faultless customer service when contacting by phone. Highly recommend!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Steve

orlw gave this product an overall rating of 5 / 5

So far so good!

Just bought comp insurance, great rate, but it doesn’t come into effect until 14th so not much to say yet!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

orlw

hector gave this product an overall rating of 5 / 5

Great value for money

I have a pension with Aviva but have never used their insurances. I was surprised it was the most competitive policy, but I'm delighted that it was! I won't hesitate to get a home insurance quote when its due for renewal.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hector

ceogray gave this product an overall rating of 5 / 5

Great web site

Comprehensive car insurance with up to 180 day European cover and a great discount on the first year of Buildings and Contents cover. All policy documents are held on my Avila app which is very useful . An excellent service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ceogray

Rockin gave this product an overall rating of 4 / 5

Good service

Motor insurance lot less than previous quote So went with it also did my parents and save a good amount

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
4 / 5

Rockin

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