Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

none gave this product an overall rating of 4 / 5

easy to apply

I found the application process easy to use and will use this again.lhave 2 vehicle's which I insured at the same time.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

none

Calm9 gave this product an overall rating of 5 / 5

Happy shopper 9

Good price Easy to use portal Quick process Clear documents Professional

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Calm9

Safi gave this product an overall rating of 2 / 5

Poor after sale

Bought insurance over the phone and never received policy schedule. Chased 4 days later was told should get it in 5 mins? 10 days later still no insurance documents???? Haven’t got time to chase every 5 mins as phone line is awful with long delays... frustrated with the service.

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
2 / 5

Really sorry to see your review. Please could you email us at social@aviva.com so we can look into this for you. Please include your full name, date of birth, postcode, policy number and email address. Thanks for taking the time to leave your feedback we really appreciate it.

Andy, Aviva Online Team

Safi

A customer gave this product an overall rating of 5 / 5

Best price

Best price given by Aviva insurance .. and the loyalties .. definitely highly recommend to others.

I would recommend Aviva to a friend

Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ella gave this product an overall rating of 5 / 5

Money saver

Motor Insurance for Citroen C1 The quote was a lot cheaper than the renewal for my previous company. I liked the way the basic quote was given and the price for any additions wanted

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ella

Anonymous1 gave this product an overall rating of 4 / 5

good customer service

Very quick and easy online service. Quick phone service also.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Anonymous1

Jimmy gave this product an overall rating of 5 / 5

So easy

Bought motor insurance, was so easy to do and best price by far. plenty emails to keep me informed

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jimmy

Cynth gave this product an overall rating of 5 / 5

really good customer service - patient and helpful representative

Purchased multi car insurance, saving a really substantial amount of money on two separate car insurance renewals.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cynth

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