Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

pforr306 gave this product an overall rating of 5 / 5

Great Price!

I bought fully comprehensive car insurance. The price was the best I found, with a much lower excess, too. It was simple to arrange.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

pforr306

s182ggu gave this product an overall rating of 1 / 5

VERY POOR CUSTOMER SERVICE

Motor Insurance. I find your thoughts for your customers to be extremely poor. - I purchased this insurance on 23rd January - the insurance becomes effective on the 2nd February - you send me a survey request to 'Review Your Motor Insurance' on the 23rd January How am I supposed to review something that I have not yet had any experience of?!

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Thanks for your message, I'll feed this back to the team concerned to address this issue for future reference. If we can help with anything else don't hesitate to get in touch. Thanks,

Rich, Aviva Social Media Team

s182ggu

JoTr gave this product an overall rating of 5 / 5

Very good price

Car insurance. With cashback, this was an amazingly low price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

JoTr

Fred gave this product an overall rating of 3 / 5

8 days later

I purchased motor insurance on 21st Jan but still waiting for all documentation through the post and it's the 29th Jan. Would have expected it to have arrived a couple of days after purchasing it on line. Had two 'Review your Motor Insurance by email '. So impossible to Review.

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
1 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

If your policy was purchased online, all of the documents are available within your MyAviva account ( aviva.co.uk/myaviva ) within about 5 minutes of purchasing the policy. I've emailed you separately to take a look at your policy and request postal documents for you if you would like them.

Katie , Aviva Online Team

Fred

Tonyj gave this product an overall rating of 5 / 5

Quality insurance

I have property,and car insurance both are excellent,also the staff when you call Aviva ,are vary helpful,and makes asking questions,you may have answered,with clear and precise information

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tonyj

Blue gave this product an overall rating of 5 / 5

Excellent

I bought full comprehensive for responsible price excellent.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blue

sylvias gave this product an overall rating of 5 / 5

best car insurance price

had a fantastic experience purchasing from Aviva customer service. all done very quickly with no fuss definitely would recommend very happy customer

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sylvias

Lottie gave this product an overall rating of 5 / 5

Great!

Bought car insurance at very competitive rate. Very quick response to queries

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Lottie

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