Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Jock gave this product an overall rating of 5 / 5

Value and courtesy

Car Insurance but what more can I say . Price was what i could reasonably afford

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jock

Momo gave this product an overall rating of 5 / 5

Easy.Painless

No stupid questions. Good price . Great .took me 15 min to comlite. Will recomend to my friend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Momo

PeteH gave this product an overall rating of 5 / 5

Great Customer Service & competitive quote

Aviva understood my requirements and provided me with great customer service/advice and a very competitive quote which was very straightforward to obtain.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PeteH

Ronny gave this product an overall rating of 5 / 5

Great customer support

I would like to thank customer support team who helped me out in my difficult time. My claim was accepted in a few days and the support was great given by claim team.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Ronny

Your gave this product an overall rating of 5 / 5

Excellent service and value

Really helpful staff in explaining NCD from aboard.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Your

Gord gave this product an overall rating of 5 / 5

Simple to navigate the web site

I purchased car insurance, extremely happy with the quote and the policy benefits. My previous insurance company could not match nor come near to my AVIVA price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Gord

Snoopdog gave this product an overall rating of 5 / 5

Easy website

Comp cover, breakdown cover and protected NCD cheaper than the insurance company i was with, although Aviva was on there books.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Snoopdog

EOS71 gave this product an overall rating of 5 / 5

Good customer service.

Applied on the internet for car insurance with Aviva. This was straight forward, with a very good price and quick. Five star service.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

EOS71

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