Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

jtpw7 gave this product an overall rating of 3 / 5

easy online/ not wnough customer service

got a fair price for the car I have at a young age(best quote I could find after hours of searching) easy to get an insurance if you have all the necessary requirements only downside is there is virtually no customer service to guide you through it and make sure you have what you need, but overall pretty ideal, would be nice if they would want to hear from you when you get a quote and before purchasing not only after you pay for it, seen very bad reviews after purchase which makes me wary about if I ever want to make a claim but we’ll see what happens

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

I'm sorry you feel there was not enough guidance online. I have passed your comments over to the web team and they will be used to help improve our website going forward. I'd also like to add we have claims reviews on our site as well and we are very proud of our claims handling. We do however understand that not every claim goes as smooth as we would like and we're doing all we can to learn from these claims and improve our service

Dave, Aviva Online Team

jtpw7

Burnie gave this product an overall rating of 1 / 5

Poor service

Details given, money taken, then never heard from again, also given no insurance policy, and still do not have one. I do like a piece of paper to prove I am insured

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

I can see you set your policy up online and the default option is for online documents which is why none were sent. I checked the policy and can see you have now called to change this and request documents. I hope it helps put your mind at ease.

Dave, Aviva Online Team

Burnie

Shafiq gave this product an overall rating of 5 / 5

Professional

Very professional team of customer officers and a satisfying service as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Shafiq

JC68 gave this product an overall rating of 5 / 5

Car insurance

Purchased van insurance, excellent price and discount as I have home/contents insurance with Aviva already. Great customer service too.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

JC68

Pauls gave this product an overall rating of 2 / 5

Frustration

It took 3 attempts to get my old and new policy onto MyAviva account, whilst at the same time receiving numerous mails asking for proof of no claims discount, even though I have been with Aviva for several years. Every time I was told "all sorted". Very frustrating!

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

I'm sorry to see your message, if I can help with anything further please feel free to email us at socila@aviva.co.uk

Rich, Aviva Social Media Team

Pauls

BillyFish gave this product an overall rating of 5 / 5

Great service and support

First thing is I phoned and didn't have to wait 25 minutes to get through. Straight through to a very helpful staff member who quickly and efficiently fixed my issue. Nice website and nice price. A very happy customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BillyFish

Nick gave this product an overall rating of 5 / 5

Excellent 5*****

Online car insurance purchased in the comfort of my own home. Easy to navigate website and excellent value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

Tuszkap gave this product an overall rating of 5 / 5

Tailored insurance

I had been with a different insurance company for six years but there prices for three cars just keeps going up, tried Aviva and was able to tailor my requirements to suit me and they came back with really good quotes so I now have all my cars insured with them. Great website and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tuszkap

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