Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
jtpw7 gave this product an overall rating of
easy online/ not wnough customer service
25/01/2018
got a fair price for the car I have at a young age(best quote I could find after hours of searching) easy to get an insurance if you have all the necessary requirements only downside is there is virtually no customer service to guide you through it and make sure you have what you need, but overall pretty ideal, would be nice if they would want to hear from you when you get a quote and before purchasing not only after you pay for it, seen very bad reviews after purchase which makes me wary about if I ever want to make a claim but we’ll see what happens
I would recommend Aviva to a friend
- By:
- jtpw7
- Gender:
- Male
- Age:
- 17 to 24
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 5 / 5
I'm sorry you feel there was not enough guidance online. I have passed your comments over to the web team and they will be used to help improve our website going forward. I'd also like to add we have claims reviews on our site as well and we are very proud of our claims handling. We do however understand that not every claim goes as smooth as we would like and we're doing all we can to learn from these claims and improve our service
Dave, Aviva Online Team
jtpw7
Burnie gave this product an overall rating of
Poor service
24/01/2018
Details given, money taken, then never heard from again, also given no insurance policy, and still do not have one. I do like a piece of paper to prove I am insured
- By:
- Burnie
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
I can see you set your policy up online and the default option is for online documents which is why none were sent. I checked the policy and can see you have now called to change this and request documents. I hope it helps put your mind at ease.
Dave, Aviva Online Team
Burnie
Shafiq gave this product an overall rating of
Professional
24/01/2018
Very professional team of customer officers and a satisfying service as well.
I would recommend Aviva to a friend
- By:
- Shafiq
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Shafiq
JC68 gave this product an overall rating of
Car insurance
24/01/2018
Purchased van insurance, excellent price and discount as I have home/contents insurance with Aviva already. Great customer service too.
I would recommend Aviva to a friend
- By:
- JC68
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JC68
Pauls gave this product an overall rating of
Frustration
24/01/2018
It took 3 attempts to get my old and new policy onto MyAviva account, whilst at the same time receiving numerous mails asking for proof of no claims discount, even though I have been with Aviva for several years. Every time I was told "all sorted". Very frustrating!
- By:
- Pauls
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 1 / 5
I'm sorry to see your message, if I can help with anything further please feel free to email us at socila@aviva.co.uk
Rich, Aviva Social Media Team
Pauls
BillyFish gave this product an overall rating of
Great service and support
24/01/2018
First thing is I phoned and didn't have to wait 25 minutes to get through. Straight through to a very helpful staff member who quickly and efficiently fixed my issue. Nice website and nice price. A very happy customer.
I would recommend Aviva to a friend
- By:
- BillyFish
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BillyFish
Nick gave this product an overall rating of
Excellent 5*****
23/01/2018
Online car insurance purchased in the comfort of my own home. Easy to navigate website and excellent value for money
I would recommend Aviva to a friend
- By:
- Nick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nick
Tuszkap gave this product an overall rating of
Tailored insurance
23/01/2018
I had been with a different insurance company for six years but there prices for three cars just keeps going up, tried Aviva and was able to tailor my requirements to suit me and they came back with really good quotes so I now have all my cars insured with them. Great website and easy to use.
I would recommend Aviva to a friend
- By:
- Tuszkap
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tuszkap