Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3508 customer reviews

Rating breakdown

3508 reviews

  • 5 stars awarded by 1779 reviewers
  • 4 stars awarded by 440 reviewers
  • 3 stars awarded by 85 reviewers
  • 2 stars awarded by 45 reviewers
  • 1 stars awarded by 86 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3508 customer reviews

SereneLady gave this product an overall rating of 5 / 5

Choosing Aviva was right and has proved benificial

I did not renew with other provider due to costs and didn't trust the multi choice web sites even though their prices very low. Have other Aviva products and their web site is good and ver me all this information I needed to suit my needs, plus you can speak to a charming,helpful and understanding human, which I did to verfy details. I am very pleased with my new purchase so far and have every confidence that if I need their services they will be equally as good

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SereneLady

Mavetherave gave this product an overall rating of 5 / 5

Great Customer Service

I rang Aviva and the customer service staff helped me achieve all I needed or wanted in a car insurance policy guiding me through every step I am not an online person so I was very grateful and very reasonable rates. I am exceeding pleased with being with Aviva keep up the good work

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mavetherave

Robbo gave this product an overall rating of 3 / 5

Happy customer

Found process through web site ,better than average. Upload of PNC was ok. Typically high interest rate if you pay monthly , this unfortunately seems to be rife throughout insurance companies so is average. Add ons were clear and average prices. Aftercare seems to be better than average so why I chose as have in past experienced truly awful service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Robbo

Tankiebaz gave this product an overall rating of 5 / 5

Great Service

So easy to arrange the car insurance and at a very competitive price. Couldn't be bettered

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tankiebaz

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