Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
DAyre gave this product an overall rating of
Easy application
01/02/2021
Car insurance quote was easy to obtain and understand. Able to exclude extra cover that wasnt required and also to add on special cover such as no claims bonus
I would recommend Aviva to a friend
- By:
- DAyre
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 1 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DAyre
Grandad gave this product an overall rating of
Great Customer Service
31/01/2021
The on line quote was quick easy and competitive. The customer service was friendly and helpful
I would recommend Aviva to a friend
- By:
- Grandad
- Gender:
- Male
- Age:
- 65 or over
- Customer experience
- 5 / 5
Grandad
Jotw gave this product an overall rating of
Cheap car insurance
31/01/2021
I've bought fully comp insurance for a brand new car. Cheapest around. Website easy to navigate. Also got cashback on the topcashback website. Great
I would recommend Aviva to a friend
- By:
- Jotw
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jotw
DrDeb gave this product an overall rating of
Great value / simple online process
29/01/2021
Car insurance - good value - and auch a simple online purchase; love the front end / customer friendly. Great comms from AVIVA
I would recommend Aviva to a friend
- By:
- DrDeb
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DrDeb
MandyNorwich gave this product an overall rating of
Easy Transaction
29/01/2021
I used the Aviva App to purchase car insurance and as I already have an Endowment policy with Aviva I received a discount. The whole process was so easy.
I would recommend Aviva to a friend
- By:
- MandyNorwich
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MandyNorwich
TigerTony gave this product an overall rating of
Quick and easy to sign up
28/01/2021
Car insurance - the whole process was really easy, from filling in the relevant information and choosing what options you wanted/ needed to deciding for paperless or paper copy of insurance policy once completed.
I would recommend Aviva to a friend
- By:
- TigerTony
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
TigerTony
Missy gave this product an overall rating of
New customer
28/01/2021
I insured two cars with you the gentleman was very helpful and give us a good deal
I would recommend Aviva to a friend
- By:
- Missy
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Missy
RussK gave this product an overall rating of
Great start
28/01/2021
Quick and painless quote online. Followed up by plenty of info by email and download able documents. Great price too. I hope it stays similar next year
I would recommend Aviva to a friend
- By:
- RussK
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RussK