Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Trishul gave this product an overall rating of 4 / 5

Excellent Service

Aviva Car Insurance policy ticks all the boxes at affordable price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Trishul

Dushi gave this product an overall rating of 4 / 5

Multi car insurance

Good customer service, clear answers to questions and reasonable prices.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Dushi

Olliesgrandad gave this product an overall rating of 5 / 5

Easy peasy

Second car just used as a shopping trolley. Wanted a basic (cheap) insurance. This does the job.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Olliesgrandad

PoshPam gave this product an overall rating of 3 / 5

Confusing access on line

I tried to phone but automatic messenge sent me to change my car insurance for my new car on line. It then sent me rou d and round in circles until my head hurt. It wasnt until my cousin visited that I was able wade through it. I then found that instead of changing to a new policy, I was paying for two! I had to phone and hang on for half an hour to get a real person to cancel my old one.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
1 / 5

PoshPam

barnip22 gave this product an overall rating of 5 / 5

simplicity itself

Quick and efficient, very competitive price, and easy to deal with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

barnip22

hutchings1909 gave this product an overall rating of 5 / 5

good customer serice

I bought car insurance,it is like your advert it is so easy to get a repronce from you,others you sit on phone while they play there music then tell you your 4th in line then after 1 hour i put the phone down.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

hutchings1909

Taddy gave this product an overall rating of 5 / 5

Car insurance

Always found Aviva top of the range in all insurance needed have been back many times and always so competitive with prices never rising out of the Reach of every day Jo Blogs

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Taddy

Jonjo gave this product an overall rating of 5 / 5

Brilliant and great price

I purchased car insuraance from aviva and did not want any extras to purchase as my car service supplies a lot of them but any they don’t after 3years they can be purchased from aviiva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jonjo

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