Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2740 customer reviews

Rating breakdown

2740 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2740 customer reviews

AlanS gave this product an overall rating of 4 / 5

At insurance

Straightforward application so easy to complete. I would advise checking each year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

AlanS

sherrjo gave this product an overall rating of 5 / 5

Good price, straight forward to complete

comprehensive car insurance value for money with reasonable policy excesses

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

sherrjo

Sudo gave this product an overall rating of 5 / 5

Great customer service

I bought the car insurance comprehensive cover for my car. Good price and includes many standard options. Great customer service as well.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sudo

Jerkjer gave this product an overall rating of 5 / 5

Aviva car insurance.

The policy I have looks to be at a relatively good price. I hope that any accident will be as agreeably treated.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Customer experience
5 / 5

Jerkjer

Satte gave this product an overall rating of 5 / 5

Good service and excellent staff

I purchased car insurance online which was very simple and easy to deal with and would recommend avia to anyone with ⭐️⭐️⭐️⭐️⭐️ Service Value for money.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Satte

ib12Tracer gave this product an overall rating of 1 / 5

Disappointed

I have no problem with the policy I bought. My gripe is the constant emails I get even after unsubscribing from them. I have resorted to allocating them as Spam and go straight to junk mail. Why don't companies get their customer contact systems setup so this doesn't happen. Or I could be cynical and say they just ignore the customer and send them anyway.

By:
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

I'm sorry to hear of the issues you're facing with emails. I have checked your preferences and they are set to "No" which means you will not receive marketing (emails advertising a service or product). Please note you will still receive emails relating to your policy, such as MyAviva, policy updates/changes etc.

Jake, Web team

ib12Tracer

Valerie gave this product an overall rating of 5 / 5

Great customer service.

Car insurance, and already have house insurance with aviva too, which actually went down last year, so well impressed.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Valerie

adem51 gave this product an overall rating of 4 / 5

Customer service

As I arranged my insurance online and did not speak to anyone I had no contact with customer services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

adem51

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