Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

chris gave this product an overall rating of 5 / 5

Good service, easy to do online.

Car insurance, fully com protected bonus legal aid very good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

chris

Aremi gave this product an overall rating of 5 / 5

Process for purchasing insurance was simple and self explanatory

Recently used the website to buy car insurance. The process was easy and fully explained.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Aremi

Edwardia gave this product an overall rating of 5 / 5

Excellent

A great price on my car insurance from a well established company you can trust.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Edwardia

A customer gave this product an overall rating of 5 / 5

very clear and easy to buy Monday to Friday

check out Aviva before you decide buying your insurance cover.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevin gave this product an overall rating of 5 / 5

insurance

bought car insurance found the process quick and easy also cheaper than my last insurance hope to stay without having to change yearly as I've previously had to do...so far brill

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kevin

telboy gave this product an overall rating of 5 / 5

great cutomer sevice.

i have already told my friend,who is insuring his car with you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

telboy

Monty gave this product an overall rating of 5 / 5

Good customer service

I was very pleased with value for money for Aviva car insurance and price of add on like breakdown cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Monty

David gave this product an overall rating of 5 / 5

Excellent customer service

I recently changed my car insurance to Aviva, when the renewal date became due. Due to the complexity of some of the information, which I had to provide, I had to conduct the transaction over the phone. The sales operative was very courteous and helpful, and I made a substantial saving on the renewal price. A couple of weeks later, I changed my car, and when I contacted Aviva to update the policy, the matter was dealt with expeditiously.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

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