Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

adem51 gave this product an overall rating of 4 / 5

Customer service

As I arranged my insurance online and did not speak to anyone I had no contact with customer services.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

adem51

Vlad gave this product an overall rating of 5 / 5

Exelent

Easy to apply, successful team, and superb customer service

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Vlad

Tony gave this product an overall rating of 1 / 5

Very confusing

I’m not even sure whats going on, apparently aviva have 2 different insurance companies, very confusing when you need help!!

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
1 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Hi Tony. If you would like help with your policies, please do send us a message on social media where we would be more than happy to help you.

Jake, Web team

Tony

John59whosgotanewcar gave this product an overall rating of 5 / 5

Good customer service

A lot cheaper then my old car insurance was and other insurance companies I look at on line aviva made it easy to do not to many questions to answer avia keep up the good work

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

John59whosgotanewcar

XxRayxX gave this product an overall rating of 5 / 5

simples

Was fast cheap and easy great customer services would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

XxRayxX

Stig gave this product an overall rating of 5 / 5

Car Insurance

Motor Insurance at a price 40 percent less than my current supplier. Excellent web site and online support. No hesitation in recommending Aviva motor insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stig

A customer gave this product an overall rating of 4 / 5

Not the cheapest but the best value

I went with Arriva car insurance as although it was not the cheapest out of all the options I had, I felt it offered the best value for money with a reputable company.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Phil gave this product an overall rating of 4 / 5

Aviva

I've been with aviva before......came back this time because they are very competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Phil

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