Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Polete67UK gave this product an overall rating of 4 / 5

Good purchase

Very easy, imbatible price, and good coverage. If I would have a fleet... I would purchase a thousand...

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Polete67UK

Anne gave this product an overall rating of 5 / 5

Easy to organise and good value

Motor insurance for my car. Good variety of options so cover is good for me.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Anne

GrandadH gave this product an overall rating of 5 / 5

Only done a few miles and no issues!

Clarity of paperwork excellent at what believe is a very fair cost.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GrandadH

Soha gave this product an overall rating of 1 / 5

Customer

I feel the online registration process is unfair as it doesn’t give you the NCD of countries which AVIVA doesn’t accept. It accepts money and wastes customers time. The telephone helpline is not at all a helpline.

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
1 / 5

Hi, I'm sorry to see your review, so we can assist you further, please contact us directly on one of our social media platforms and we will be able to take a look at this for you. Thanks

Nat, Social Media team

Soha

Grandadpete gave this product an overall rating of 4 / 5

New user

I’ve bought my car insurance because they offered the same protection as my last insurance company but much cheaper. It was recommended by a very good friend of mine and I’m glad I did

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Ease of purchase
5 / 5

Grandadpete

MRSMURPHY210 gave this product an overall rating of 5 / 5

Quick Car

Very straightforward questions, easy to navigate website, instant decision.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Customer experience
5 / 5

MRSMURPHY210

John gave this product an overall rating of 4 / 5

Efficient and Reasonable Price

Easy online portal and app. Simple procedure for policy outline and quotes. Competitive pricing. Hopefully things will work as efficiently if I ever have to make a claim.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

John

Johnxxxf gave this product an overall rating of 5 / 5

Easy to apply for ,no probs during the process

I bought fully comp, with no claims protection , doing 2-3k miles a year. The same details with previous insurance co was quite a lot more

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johnxxxf

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