Overall rating
This product has been awarded an overall rating of from 3450 customer reviews
Rating breakdown
3450 reviews
- 5 stars awarded by 1750 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
llahun2017gmailcomllahun gave this product an overall rating of
Great customer
15/07/2020
Your insurance premium is very expensive please adjust it for us is not really easy now. Thx
I would recommend Aviva to a friend
- By:
- llahun2017gmailcomllahun
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 2 / 5
- Customer experience
- 5 / 5
llahun2017gmailcomllahun
Louis14th gave this product an overall rating of
good product at a good price
14/07/2020
car insurance and car recovery. very good comprehensive package that was better value than previous company for same terms and conditions.
I would recommend Aviva to a friend
- By:
- Louis14th
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Louis14th
HMouse gave this product an overall rating of
Excellent customer service
13/07/2020
Extremely pleasant operator was very helpful and I now have car insurance with Aviva! Thank you
I would recommend Aviva to a friend
- By:
- HMouse
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
HMouse
Carlo gave this product an overall rating of
Costumer
12/07/2020
I’ve got a lot of vehicles with Aviva and recently stopped insurance with on vehicle and started another. I also have motorcycle insurance with you and I’ve tried to insure another motorcycle but found it impossible to do so online. I’ve tried to phone but also been told to do online and cut of . Finding things very difficult..
I would recommend Aviva to a friend
- By:
- Carlo
- Gender:
- Male
- Age:
- 45 to 54
Thank you for taking the time to leave us a review. I'm sorry to see that you've been having trouble insuring another motorcycle with us. This is due to us no longer offering new business for policies for motorcycle insurance. Please accept my apologies for any inconvenience caused.
Tasha, Aviva Online Team
Carlo
Freddie gave this product an overall rating of
Great value for money product
12/07/2020
A Real human voice on the phone ...a first .!!! WONDERFUL !!!
I would recommend Aviva to a friend
- By:
- Freddie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Freddie
aok156 gave this product an overall rating of
cost within my vision of value ease of access
12/07/2020
cost was within my vision of value and ease of access
I would recommend Aviva to a friend
- By:
- aok156
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
aok156
Pete gave this product an overall rating of
Very good value
11/07/2020
Multi car policy with Breakdown and Recovery for the 2nd car was very good value compared to 2 separate policies and stand alone Breakdown cover.
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pete
Easy gave this product an overall rating of
No fuss
11/07/2020
Car insurance without huge amounts of questions easy to complete online.
I would recommend Aviva to a friend
- By:
- Easy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Easy