Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

llahun2017gmailcomllahun gave this product an overall rating of 4 / 5

Great customer

Your insurance premium is very expensive please adjust it for us is not really easy now. Thx

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5

llahun2017gmailcomllahun

Louis14th gave this product an overall rating of 5 / 5

good product at a good price

car insurance and car recovery. very good comprehensive package that was better value than previous company for same terms and conditions.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Louis14th

HMouse gave this product an overall rating of 5 / 5

Excellent customer service

Extremely pleasant operator was very helpful and I now have car insurance with Aviva! Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

HMouse

Carlo gave this product an overall rating of 3 / 5

Costumer

I’ve got a lot of vehicles with Aviva and recently stopped insurance with on vehicle and started another. I also have motorcycle insurance with you and I’ve tried to insure another motorcycle but found it impossible to do so online. I’ve tried to phone but also been told to do online and cut of . Finding things very difficult..

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

Thank you for taking the time to leave us a review. I'm sorry to see that you've been having trouble insuring another motorcycle with us. This is due to us no longer offering new business for policies for motorcycle insurance. Please accept my apologies for any inconvenience caused.

Tasha, Aviva Online Team

Carlo

Freddie gave this product an overall rating of 5 / 5

Great value for money product

A Real human voice on the phone ...a first .!!! WONDERFUL !!!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Freddie

aok156 gave this product an overall rating of 4 / 5

cost within my vision of value ease of access

cost was within my vision of value and ease of access

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

aok156

Pete gave this product an overall rating of 5 / 5

Very good value

Multi car policy with Breakdown and Recovery for the 2nd car was very good value compared to 2 separate policies and stand alone Breakdown cover.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pete

Easy gave this product an overall rating of 5 / 5

No fuss

Car insurance without huge amounts of questions easy to complete online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Easy

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