Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

CarolandNigel gave this product an overall rating of 5 / 5

Great customer service, excellant price and gave us just what we needed

Purchased van insurance, very good price, helpful customer service, easy to use app and web site

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CarolandNigel

Ewan gave this product an overall rating of 5 / 5

Good Customer Service

Insurance at good price for my car. Had to contact customer service for an error I made, but this was easily rectified. Would definitely use again.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ewan

Maccheek gave this product an overall rating of 2 / 5

Clearly do not check their NCD emails

Took out car insurance - in something of a hurry as for some reason Lloyds were unable to insure the new VW ID.3. Understandably they need evidence of my no claims discount (NCD). Sent it to the email adree they gave, 2 days later get an email saying they need evidence of my NCD. Send it again. 3 weeks later I get a letter saying they need evidence of my NCD! So I have checked the address I used and resent it a thrind time. Lets see what happens

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

It's a shame to hear that you are having some issues with submitting your no claims discount proof. You can upload your no claims discount proof via your MyAviva account if you are having troubles with the email address. I have outreached you by email to help get this sorted. Hopefully we can sort this out for you.

Jenny , Aviva Web Team

Maccheek

Stanley gave this product an overall rating of 5 / 5

Excellent

Excellent service highly recommended Easy and quick

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stanley

Leeburtr gave this product an overall rating of 5 / 5

Very Good

When I bought car insurance from this company I was very impressed, after having a bad experience with a previous company I began to research on insurance companies with top customer reviews this insurance company came out on top. I like the easy to use online system & app so I can make amendments and I have a full list of entitlements for me as a comprehensive customer & even the difference between third party & comprehensive cover as you know where you stand from the beggining. This is good customer service as they are looking out for a customers best interest & wellbeing. I highly recommend this company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Leeburtr

Noddy gave this product an overall rating of 4 / 5

good customer service

car insurance think the ten day working days before you receive your documents is too long.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
3 / 5

Noddy

rwjc gave this product an overall rating of 5 / 5

Great value and customer service

Multi car insurance (3cars) Very pleasant lady working from home who knew her business and provided a very acceptable quote which I subsequently accepted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rwjc

Supergran gave this product an overall rating of 1 / 5

Satisfied customer

I recently purchased car insurance but unfortunately misheard/ misunderstood the registration details. The year of manufacturing is 2020 but the reg is not 20 but 70. I only realised when the paperwork Stated that the car was grey and it isn’t! Aviva responded quickly and efficiently to correct this error and even processed a refund the same day. Thank you

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Supergran

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