Overall rating
This product has been awarded an overall rating of from 2740 customer reviews
Rating breakdown
2740 reviews
- 5 stars awarded by 1215 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Alba gave this product an overall rating of
Great Service
06/08/2021
I use Aviva for most of my insurance as the offer a good online service followed up with great response and at a good price What more can you wish for
I would recommend Aviva to a friend
- By:
- Alba
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Alba
Ansh gave this product an overall rating of
Poor customer experience
05/08/2021
Even though the policy purchase experience was simple the my aviva login was complete let down which means I cannot see my documents. This is a massive failure to the over all experience.
I would recommend Aviva to a friend
- By:
- Ansh
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 3 / 5
Thank you for taking the time to provide us with your feedback and my apologies for the issues you have encountered when trying to view your policy online. I believe I have located the issue and have sent an email to you this morning to try and get this resolved for you.
Mike, Aviva Online Team
Ansh
Kklam gave this product an overall rating of
Car insurance
30/07/2021
car insurance company explained that you can use your NCD in the world, but it doesn’t accept it.
I would recommend Aviva to a friend
- By:
- Kklam
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 3 / 5
- Value for money
- 2 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 4 / 5
Hello, We can only accept NCD from certain countries I'm afraid. My apologies if this wasn't explained to yourself. I can see that you have spoken with customer services over the phone to get this sorted. Kind regards,
Liv, Aviva Online Team
Kklam
Gazi gave this product an overall rating of
Not great
30/07/2021
I'm trying to contact them but they don't respond the 2 number they have
- By:
- Gazi
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 1 / 5
- Value for money
- 1 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Hello, It's a shame to see you haven't managed to reach us yet. I'll now email you to see if I can help with anything.
Liv, Aviva Online Team
Gazi
Parv gave this product an overall rating of
Will never use aviva again
30/07/2021
I have has motor insurance with Aviva for a very long time never changed provider even if was cheaper. Due to feeling aviva was the right choice and will help me with any issues i have. However the first time i make a claim when an driver who was not insured the whole process with aviva felt like i was the criminal and any claim I would foot the bill with no support from aviva. So yes unfortunately I understand the pit falls of uninsured drivers hitting you but the support and making me feel like i have to incur all the costs and no support was evident with aviva so waste of time paying the extra costs with them and just choose the cheapest provider as being insured does not cover you in anyway.
- By:
- Parv
- Gender:
- Male
- Age:
- 25 to 34
- Ease of claims process
- 1 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 1 / 5
- Fairness
- 1 / 5
Hello, It's a real shame to see the claims situation you were in and how this was handled. We do value our customers feedback and would like to investigate this matter further for you if you'd let us the chance. I'll be sending you an email if you could please respond to that we'd be grateful. Kind regards
Liv, Aviva Online Team
Parv
Pod62 gave this product an overall rating of
Helpful phone staff, efficient is an understatement
30/07/2021
New to Aviva motor insurance, but the process was quick and easy.
I would recommend Aviva to a friend
- By:
- Pod62
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pod62
Pooski gave this product an overall rating of
Great customer service
29/07/2021
Have always used AVIVA for my motor insurance and have never had a problem. Would highly recommend
I would recommend Aviva to a friend
- By:
- Pooski
- Gender:
- Female
- Age:
- 65 or over
Pooski
Leonid gave this product an overall rating of
No proper communication, no help or support
29/07/2021
No proper communication, no help or support Claim was not dealt with.
- By:
- Leonid
- Gender:
- Male
- Age:
- 25 to 34
- Ease of claims process
- 1 / 5
- Speed of resolution
- 1 / 5
- Customer experience
- 1 / 5
- Fairness
- 3 / 5
Morning, I'm sorry to see how your feeling. If you could please get in touch with us via Facebook or Twitter with your details so we can investigate this further for you. Thanks
Nat, Social Media Team
Leonid