Overall rating
This product has been awarded an overall rating of from 3049 customer reviews
Rating breakdown
3049 reviews
- 5 stars awarded by 1457 reviewers
- 4 stars awarded by 326 reviewers
- 3 stars awarded by 70 reviewers
- 2 stars awarded by 44 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Lion gave this product an overall rating of
Great service for the right price!
11/05/2021
Would definitely recommend, as great customer services and reliable prices.
I would recommend Aviva to a friend
- By:
- Lion
- Gender:
- Male
- Age:
- 35 to 44
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
Lion
Valerie gave this product an overall rating of
Good service
10/05/2021
Pleased with the service I received from your company. Your adviser was very helpful and politely mannered.
I would recommend Aviva to a friend
- By:
- Valerie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Valerie
ChrisK gave this product an overall rating of
Another year another car transfered to AVIVA
10/05/2021
Very competive rates this time for New Merc new price less than 2 other brands so another win for Aviva keep up the good work. Thanks
I would recommend Aviva to a friend
- By:
- ChrisK
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ChrisK
Chidex gave this product an overall rating of
Great value
09/05/2021
The customer service i received was quite commendable and the staff are of course friendly. The product i got was also good and i am very happy with the purchase. Thanks
I would recommend Aviva to a friend
- By:
- Chidex
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Chidex
Busymum gave this product an overall rating of
Quick to set up
08/05/2021
Needed to get car insurance on my new car was very quick and easy to set up and got a good price
I would recommend Aviva to a friend
- By:
- Busymum
- Gender:
- Female
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Busymum
Icameback gave this product an overall rating of
A good package for a good price
08/05/2021
Car insurance, a relatively smooth process and a good service
I would recommend Aviva to a friend
- By:
- Icameback
- Gender:
- Male
- Age:
- 65 or over
Icameback
NewPrivateMotorCustomer gave this product an overall rating of
When you eventually get someone on the phone, they are great!
07/05/2021
Needed to renew a private motor policy and wanted to try Aviva direct. I wanted to talk through my needs with a real person - not a chatbot or via email enquiry - and at the moment, Aviva don't make that easy. Eventually I short-circuited the automated call menu and ended up talking to a real person. They were knowledgeable, helpful & patient, taking the time to discuss the exact cover to meet my needs. The overall policy benefits were excellent and the premium well within my expectation for value-for-money. The self-service facility once the quotation had been accepted is actually very good and provides the capability to manage yourself most of the admin changes that would normally require a phone call. However, while this is great, it doesn't mean it should be hard to speak with a real person at inception when you are thinking about taking out the policy and have specific questions. Make it easier to speak with real people at outset, then allow self-service to do most of the rest.
I would recommend Aviva to a friend
- By:
- NewPrivateMotorCustomer
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
NewPrivateMotorCustomer
pdlm gave this product an overall rating of
excellent response times
07/05/2021
motor vehicle insurance. Clear web site; but the excellence comes from the fast telephone help response
I would recommend Aviva to a friend
- By:
- pdlm
- Gender:
- Male
pdlm