Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Louie gave this product an overall rating of 5 / 5

Very competitive prices and easy to use website

Due to my age I thought it was going to cost a fortune to insure my van and it would have been with other companies but Aviva really competitively priced a d probably easiest website out of all of them to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
17 to 24

Louie

Tony gave this product an overall rating of 5 / 5

Easy to do.

I bought my car insurance from here, it was very easy to do and has everything I want.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tony

Eddie gave this product an overall rating of 5 / 5

So easy

So simple to sort out Can’t believe it only took a few minutes to get my quote No nonsense questions like you usually get

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Eddie

PaulS gave this product an overall rating of 5 / 5

Transparent and honest insurer

This is the third time I insure my car with aviva, I have never experienced cheating and unnecessary games, everything is understandable and simple. I recently scrapped my old car which allowed me to transfer my NCD to an aviva, just sent one email to effectively and quick transfer the topic to a new car and reduce the cost of insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

PaulS

Ag87 gave this product an overall rating of 5 / 5

Bought car insurance with aviva and customer service is great thank u

Well I bought a car insurance and aviva was the cheapest and also I hear good things about aviva and my dad is with aviva and its great so thank u aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ag87

Ashley gave this product an overall rating of 5 / 5

Very good customer service

Great customer service, everytime I rang my calls were answered in a short waiting time and my queries were shorted out hassle free

I would recommend Aviva to a friend

By:
Gender:
Male

Ashley

Coach gave this product an overall rating of 5 / 5

Great client

My query was dealt with professionally and efficiently

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Coach

Mike gave this product an overall rating of 4 / 5

Very good website and customer service

Motor insurance Easy to select options to add to the base cover Professional help to explain complete details of base cover and optional additions

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mike

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