Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

Rattie gave this product an overall rating of 5 / 5

Excellent insurer excellent service, very competitive quote

Easy to contact very good quote, answered my questions very well very happy.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rattie

Samosia gave this product an overall rating of 5 / 5

The most complex

It's like buying 2 things in the price of 1. For multicar insurance Aviva gave us the best price and they packed our policy with goodies that any other company would even offer us

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Samosia

steveJ gave this product an overall rating of 4 / 5

service almost as expected from AVIVA

I return to AVIVA for vehicle insurance due to positive previous experience. I do not shop around so have no idea if I could be paying a lower premium. I should say that I was a bit surprised to receive mail asking for evidence of no claims discount , my previous UK car insurance was with AVIVA, and this was discussed during the call to set up my policy. This was eventually sorted. Asking me to provide the evidence seems to me like I am doing a job for you. That has been the first and only question mark against the professionalism of AVIVA that I have experienced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

steveJ

Rickus gave this product an overall rating of 5 / 5

Rickus

I bought a multi vehicle policy and saved loads, I wished I’d of taken out a policy years ago

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rickus

Mytza gave this product an overall rating of 5 / 5

The best

The best insurance!!! I recommend this insurance company! in my opinion the best company with which I had car insurance

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mytza

gogs gave this product an overall rating of 5 / 5

Customer service & on line web site excellent

Investigated car insurance & bought same, good service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

gogs

Dumi gave this product an overall rating of 5 / 5

Great deal and also recognized my NCB

Insurance car policy. Verry good price. And they recognized my NCB from my country. And many other advantages. Splendid. Fantastic. I m Verry Happy....

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dumi

Danny gave this product an overall rating of 5 / 5

So far so good!

Only just taken out my policy after a few recommendations by friends Everything nice and simple the app is great and communication is also great So far all is well and can’t see me having any issues

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Danny

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