Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

Daisy gave this product an overall rating of 5 / 5

Very helpful

Bought car insurance very helpful and everything was explained

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daisy

Bobby gave this product an overall rating of 5 / 5

Met my expectations

Purchased car insurance. Very competitive price compared to competitors.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Bobby

Consultant626 gave this product an overall rating of 5 / 5

Professional ,quick service

Car insurance ,cheep and covers all we require .also have other products with Aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Consultant626

Clyde gave this product an overall rating of 5 / 5

Easy Car Insurance

I bought my car insurance on Aviva website. It was easy to complete and had no problems. I would recommend that you give them a try :)

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Clyde

Fredo gave this product an overall rating of 5 / 5

Great service!

Purchased a new car policy, very happy with the price and excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Fredo

Fagon gave this product an overall rating of 5 / 5

Tilly-9&0

Recommend Either easy to get hold of on the phone very polite quick response very good service

I would recommend Aviva to a friend

By:
Gender:
Male

Fagon

OlagunJ2 gave this product an overall rating of 5 / 5

Great customer service

I bought car insurance at a good price for a solid product. The request was easy to complete and covered all the requirements i had for the policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OlagunJ2

MaggieMiddlemiss gave this product an overall rating of 5 / 5

Good Customer Service

Your assistants explained things very clearly. They were kind and professional.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

MaggieMiddlemiss

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