Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Danny gave this product an overall rating of
So far so good!
28/11/2020
Only just taken out my policy after a few recommendations by friends Everything nice and simple the app is great and communication is also great So far all is well and can’t see me having any issues
I would recommend Aviva to a friend
- By:
- Danny
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Danny
Bazza gave this product an overall rating of
Excellent service
28/11/2020
Motor insurance for BMW 435d convertible used for pleasure
I would recommend Aviva to a friend
- By:
- Bazza
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Bazza
Steve gave this product an overall rating of
Massive Savings !
26/11/2020
I invited Aviva to quote for my car insurance as I have other insurances with them, they beat my existing insurance quote(Bell) by 50 percent !
I would recommend Aviva to a friend
- By:
- Steve
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Steve
RunnerJ gave this product an overall rating of
Motor customer
25/11/2020
Really good service, nothing was to much trouble. Felt comfortable chatting about features and price. Completed application comfortably within my time scale and felt good.
I would recommend Aviva to a friend
- By:
- RunnerJ
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
RunnerJ
dougydee gave this product an overall rating of
Prompt, efficient service.
25/11/2020
Had to go through the usual annual trauma of choosing car insurance and found the transaction with Aviva very easy and comfortable to arrange.
I would recommend Aviva to a friend
- By:
- dougydee
- Gender:
- Male
- Age:
- 65 or over
dougydee
malcy gave this product an overall rating of
car insurance confusion
24/11/2020
car insurance .... fitted personal number to the car following insuring it ..still confused over number on policy
I would recommend Aviva to a friend
- By:
- malcy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 3 / 5
malcy
Mouse gave this product an overall rating of
Survey
23/11/2020
Insurance for a pickup truck, good value and easy process to obtain an nsutance
I would recommend Aviva to a friend
- By:
- Mouse
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 3 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Mouse
Jock gave this product an overall rating of
Value and courtesy
23/11/2020
Car Insurance but what more can I say . Price was what i could reasonably afford
I would recommend Aviva to a friend
- By:
- Jock
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jock