Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Fernando gave this product an overall rating of
Competent Customer Service
07/10/2020
Not only the policy was the best value I could find (car insurance), customer support was prompt and competent.
I would recommend Aviva to a friend
- By:
- Fernando
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Fernando
Rachael gave this product an overall rating of
Website misleading
07/10/2020
After the website said No claims could be from abroad, it failed to say this only meant Europe! We received our money back after cancelling the policy as it left us feeling cheated!
- By:
- Rachael
- Gender:
- Female
- Age:
- 45 to 54
I am sorry to see you feel this way. If you haven't already raised this with us directly, please email us at social@aviva.com with your full name and policy number and we can have a look for you. Thanks
Natalie, Social Media Team
Rachael
1408 gave this product an overall rating of
Brilliant customer service
07/10/2020
Myself I bought van insurance here, which was a great quote and no one else could compete against that price.
I would recommend Aviva to a friend
- By:
- 1408
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
1408
Andrew gave this product an overall rating of
Great value and service
06/10/2020
Easy to use platform and offered best value for money. No extra cost for personal business use and rounded up mu no claims and passed back a saving. Now have multiple policies with Aviva and will renew travel insurance once the world reopens!
I would recommend Aviva to a friend
- By:
- Andrew
- Gender:
- Male
- Age:
- 45 to 54
Andrew
Tommo gave this product an overall rating of
Great customer service which is always a bonus .
06/10/2020
I bought my van insurance recently as my old insurance company wanted an horrendous price to insure a work van , aviva knocked spots off that and less than halved the price for exactly the same services offered.. a very happy customer ...
I would recommend Aviva to a friend
- By:
- Tommo
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Tommo
Ashish gave this product an overall rating of
Motor Insurance Renewal
05/10/2020
Renewed my motor insurance with Aviva. Good customer service. Kept all the benefits unchanged.
I would recommend Aviva to a friend
- By:
- Ashish
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Ashish
Dreads72 gave this product an overall rating of
By far the best quote I received, very easy to navigate your website & the girl who I spoke to was very helpful & cheerful
05/10/2020
Insured my first 4x4& expected a high insurance! The first 2 companies wanted the earh and a stupid up front payment!! Got a quote from you, had to call to make sure it was correct as it was half the price of the others! Phoned back 3 hours later to start the policy
I would recommend Aviva to a friend
- By:
- Dreads72
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 2 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dreads72
benj gave this product an overall rating of
Car insurance
05/10/2020
Outstanding customer service - not so easy working it all through on websites coming from 20 years with a company car - but, an introductory no claims offer and exceptional service from the young lady that helped me through - could not recommend them enough - 1st class
I would recommend Aviva to a friend
- By:
- benj
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
benj