Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

paul gave this product an overall rating of 1 / 5

unable to speak to a real person.

I've ended up buying a load of rubbish. At what point will someone actually talk to you.

By:
Gender:
Male
Age:
55 to 64

Hi there. It's a shame to read your review today. I can see that a colleague of mine spoke to you on 13/09/2020 prior to you obtaining the insurance. If you'd like to speak to us again about anything, please contact us via phone, email or social media & we'd be happy to help.

Tasha, Aviva Online Team

paul

Dan1 gave this product an overall rating of 5 / 5

Van insurance

Haveing been on comparisons websites it was simply nice to get a quote from a viva.co.uk

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dan1

Happycamper gave this product an overall rating of 5 / 5

Helpful & professional staff

I renewed my van insurance with Aviva and was very impressed with the service I received.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Happycamper

Dave gave this product an overall rating of 5 / 5

Car insurance

Always used aviva for pension just added home and car insurance, nice easy to use app and always great service when you call , spoke to a guy called will in car insurance today as was unsure of a few things and he was first class sorted out all my probs quickly and easily

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dave

arturo gave this product an overall rating of 5 / 5

glad to be back

left aviva last renewal because of price hike. new car caused me to rethink and came back to aviva even though it was more costly. all completed by computer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

arturo

Nicholaij gave this product an overall rating of 4 / 5

Easy to register and obtain

Satisfactory experience and very easy process to have a quote and register afterwards. Competitive price I haven't used any of the services yet for full review

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nicholaij

Bart gave this product an overall rating of 5 / 5

Easy and simple. Clear questions, nice website

I'm happy to buy insurance with Aviva. Form and questions is clear and easy to confirming. Where after nobody have any problems. I recommend for anyone's who's have any problems with others company's before

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bart

A customer gave this product an overall rating of 5 / 5

great service!

very competitive price for our two cars. Very helpful & friendly customer service staff - I phoned quite a few times to ask questions so I was sure the insurance was right for our needs!

I would recommend Aviva to a friend

Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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